Dynamic leader with over 10 years of experience in management and supervisor roles specializing in team management and operational efficiency. Demonstrated success in improving service quality, ensuring regulatory compliance, and fostering collaborative, high-performing environments. Skilled in task delegation, multi-unit management, and overseeing operations across multiple locations, including managing 12 managers, over 120 employees, and also serving over 1,000 customers. Eager to leverage my leadership and operational expertise to grow within a supervisory or management role.
Experienced leader of managing teams, operations, and financial functions within corporate environments. Adept at team supervision, administrative oversight, ensuring regulatory compliance, and streamlining processes across multiple locations. Demonstrates a strong track record of enhancing operational efficiency and cultivating collaborative work environments. Successfully promoted a positive company image and built a reputation as a preferred provider of educational programs within the community. Collaborated effectively with various departments, local government agencies, and community organizations to deliver comprehensive services, including early learning programs.
Managed payroll, onboarding, HR functions including hiring, firing, and employee development and ensured smooth operational workflows. Proficient in problem-solving and addressing complex challenges, while maintaining compliance through effective communication with government officials. Demonstrated strong leadership in coordinating multi-site operations and delivering exceptional service quality.
Before my promotion to Area Supervisor in 2023, I was Director of Operations for the largest business in the four locations for six years. I led a team of 35 staff and 3 managers and we cared for up to 300 children daily, promoted a positive company image, and built a strong community reputation. I collaborated with departments, government agencies, and community groups to provide services like Early Learning, VPK, School Readiness, and Child Care Food Program. I managed inventory, ensured excellent customer service, and fostered strong relationships with families.