Vanessa Alonso
Orlando,FL
Summary
Experienced with financial management, customer service, and regulatory compliance. Utilizes advanced problem-solving skills to maintain operational efficiency and client satisfaction. Knowledge of risk assessment and team leadership drives successful outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Food Bank Manager
AHF- Food for Health
Orlando, FL
11.2025 - Current
- Managed daily operations of a high-volume food bank serving 400+ monthly, ensuring efficient and equitable distribution.
- Oversaw inventory management, including tracking, ordering, and minimizing waste of perishable goods.
- Maintained compliance with safety, health, and organizational standards
- Addressed client needs with empathy, resolving issues and ensuring a positive service experience
- Managed supply chain logistics, including vendor coordination and delivery scheduling
- Directed operations for a high-demand food bank, optimizing workflows to improve service efficiency and client satisfaction
Pharmacy Technician
AHF
Orlando, FL
06.2023 - 11.2025
- Calculated and prepared precise medication dosages, reducing risk of dispensing errors
- Maintained high accuracy in pharmaceutical calculations and prescription processing in a fast-paced environment
- Entered and verified prescription orders for accuracy and compliance with regulations.
- Conducted regular audits of medication records to maintain precise documentation.
- Collaborated with pharmacists to resolve discrepancies in medication orders.
Clinical Account Manager
SpotRx Pharmacy
Orlando, Florida
10.2021 - 01.2023
Data Entry Pharmacy Technician Rx2 Home Coordinator
Partners Pharmacy
Lake Mary, Florida
08.2016 - 09.2022
- Responsible obtaining new patients in clinic by introducing the services SpotRx provides.
- Responsible for inventory in Kiosk up to date with the most prescribed prescriber.
- Proactively know which patients are coming to clinic to have prescriptions ready in advance.
- Exceptional customer service to patients, pharmacy staff, office staffs and prescribers.
- Liaison to physicians as a resource going above and beyond.
- Introducing and promoting RX2 Home services to all skilled nursing facilities.
- Speaking with patients and their families about our great services to patients leaving home from facility with their medication.
- Coordinated prescriptions with Dr’s, social workers, and nurses to start process for patient getting discharged.
- Coordinated weekly meetings.
- Triage fax orders from many facilities located in Maryland.
- Meeting deadlines for projects and daily assignments.
- Enter scripts, telephone orders, refills from all the facilities.
- Responsible for entering orders for multiple states such as New Jersey, Texas, Maryland, Virginia and Florida.
- Assisted pharmacist in daily operations tasks and administrative tasks.
- Answered telephone, assisted nurses, doctors and pharmacist.
Lead Data Entry Pharmacy Technician
PartnerCare Pharmacy Services
Davie, FL
07.2015 - 07.2016
- Data entry prescriptions via fax, verbal telephone scripts and e-prescribed for multiple facilities including Hospice with accuracy.
- Processed all orders for Hospice patients.
- Oversaw 1 nursing home located in Tallahassee from processing orders to shipping medication via UPS.
- Prioritizing all facility homes in a timely manner.
- Opening pharmacy, entering orders 2 hours prior to Pharmacist presence.
- Multi-tasted, maintaining work flow for fill and IV techs.
- Provided best customer services for nurses and doctors to ensure patients needs.
- Manage inventory in pharmacy.
- Assisting Pharmacist to prevent medication error.
- Properly filled and dispensed an average of 600 prescriptions per day in bingo cards.
- Effectively resolved insurance rejections and other billing issues.
- Prior Authorization for non-covered medications and specialty medications.
- Exhibited proficiency in IV and sterile compounding.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Placed orders for out-of-stock medications to ensure patients received their prescriptions on time.
Pharmacy Technician
Costco Wholesale Pharmacy
Miami Lakes, Florida
06.2014 - 06.2015
- Verified and filled over 100 prescriptions per day in busy retail pharmacy setting.
- Established and updated patient profiles, including lists of medications and insurance details.
- Refilled medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Promoted the health and well-being of patients through flu immunizations.
- Maintained clean and organized pharmacy shelving and work areas.
- Filled and processed prescriptions to ensure prompt and efficient patient care.
- Verified prescriptions by contacting the physicians' office.
Education
High School Diploma -
Monsignor Edward Pace High School
Opa-locka, FL01-2008
Pharmacy Technician Program - Pharmacy
Miami Dade College
Miami, FL01-2014
Associate of Arts - Chemistry
Broward College
Fort Lauderdale, FL01-2013
Skills
- Detail-oriented
- Problem-solving skills
- Team leadership
- Workflow Optimization
- Labeling prescriptions
- Resolving customer issues
- Demonstrated ability to work in detail oriented manner
- Great attention in detail and carefulness
- Extensive knowledge in Pharmaceutical terminology
- Accurate pharmaceutical calculations
- Profound ability to multitask in a fast paced environment
- Bilingual: English and Spanish
Certification
Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB)
Timeline
Food Bank Manager
AHF- Food for Health
11.2025 - Current
Pharmacy Technician
AHF
06.2023 - 11.2025
Clinical Account Manager
SpotRx Pharmacy
10.2021 - 01.2023
Data Entry Pharmacy Technician Rx2 Home Coordinator
Partners Pharmacy
08.2016 - 09.2022
Lead Data Entry Pharmacy Technician
PartnerCare Pharmacy Services
07.2015 - 07.2016
Pharmacy Technician
Costco Wholesale Pharmacy
06.2014 - 06.2015
Pharmacy Technician Program - Pharmacy
Miami Dade College
Associate of Arts - Chemistry
Broward College
High School Diploma -
Monsignor Edward Pace High School