Vanessa Amaya
Summary
Friendly and prompt Front Desk Coordinator with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Personable Wax Specialist with 4 years of experience. Successful at individualized care with efficient and modern waxing methods. Adept at providing thorough hair removal for any skin type in a professional yet comfortable setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Bellaggio Homeowners Association
09.2023 - 12.2023
- Greeted visitors and residents upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized workspace, contributing to the overall professionalism of the front desk area.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
Lead Esthetician/Waxing Specialist
Sugaring NYC
09.2020 - 08.2023
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Trained new waxers on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
Front Desk Coordinator, Lash Consultant
Amazing Lash Studio
04.2019 - 01.2020
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Actively promoted special offers and events to guests, increasing bookings and event attendance.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
Education
Bachelor of Arts - Business
Florida Atlantic University
Boca Raton, FL05.2026
Associate of Arts - Business
Palm Beach State College
Lake Worth, FL12.2020
Skills
- Strong multitasking
- Problem-solving skills
- Microsoft Office knowledge
- Guest Relations
- Efficient organization
- Supply Stocking
- Appointment Scheduling
- Exceptional communication
- Time Management
- Customer service expertise
- Marketing knowledge
Certification
- Certified Bartender
- Licensed Esthetician
Timeline
Front Desk Attendant
Bellaggio Homeowners Association
09.2023 - 12.2023
Lead Esthetician/Waxing Specialist
Sugaring NYC
09.2020 - 08.2023
Front Desk Coordinator, Lash Consultant
Amazing Lash Studio
04.2019 - 01.2020
Bachelor of Arts - Business
Florida Atlantic University
Associate of Arts - Business
Palm Beach State College
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