Vanessa Andaya

• Manage overall office operations, ensuring efficiency and productivity

• Plan and maintain budgets, including payroll and scheduling

• Supervise staff, oversee hiring processes, and provide training

• Order office and medical supplies

• Ensure compliance with HIPAA and OSHA regulations

• Organize office events, staff meetings, and marketing initiatives

• Achieved performance goals, resulting in multiple bonuses

• Supervised front desk operations, ensuring smooth patient check-in/out

• Prepared claims by adding modifiers, CPT codes, and diagnoses

• Answered phone calls and addressed patient needs

• Managed multitasking duties in a fast-paced environment

• Greeted and checked in patients, ensuring all demographic and insurance information was accurate and up to date
• Managed patient check-out, including collecting copays, scheduling follow-ups, and providing visit summaries
• Answered high-volume phone calls, directed inquiries appropriately, and addressed patient concerns with professionalism and empathy
• Prepared and submitted claims for billing, ensuring timely and accurate processing
• Assisted patients with Primary Care Provider (PCP) changes and guided them through insurance processes
• Verified insurance coverage for private plans, Medicaid, Medicare, and Medicare Advantage plans