Vanessa A. Aranda
Schertz
Summary
Dedicated and bilingual insurance professional with over 13 years of experience in office management and insurance sales. Skilled in customer service, administrative operations, staff supervision, and policy servicing. Known for problem-solving, working efficiently under pressure, and being a reliable team player. Seeking a full-time position where I can contribute my experience and continue to grow professionally.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Licensed Bilingual Insurance Service Agent
Taylor Insurance Agency
San Antonio
09.2024 - Current
- Respond to high volume of customer calls (up to 100 daily), addressing a variety of service requests including ID cards, payments, and policy inquiries.
- Process customer requests and resolve issues related to underwriting, billing, and policy servicing.
- Worked with over 20 insurance carriers including Nationwide, Allstate, Travelers, Wellington, and Safeco to resolve client concerns and ensure timely service.
- Manage mortgage change requests, and assist clients with updates and documentation across multiple systems.
- Deliver high-quality bilingual support to both English and Spanish-speaking customers in a fast-paced brokerage environment.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Generated quotes for Auto and Home for prospective customers using online quoting systems or manual calculations.
- Handled modification and updating of policies.
Insurance Agent / Office Manager
Discount Auto Insurance
Corpus Christi, TX
10.2010 - 08.2024
- Licensed insurance producer assisting clients with a range of coverages: auto, commercial auto, RV, motorcycle, boat, renters, motorhome, and general liability.
- Delivered exceptional customer service while managing policy servicing, billing, renewals, and coverage explanations.
- Oversaw daily office operations: supervising staff, handling scheduling, processing payroll, managing cash flow and deposits.
- Maintained compliance with IT equipment, inventory, and office cleanliness.
- Developed strong client relationships through consistent communication and support.
Education
High School Diploma -
Gregory-Portland High School
01.1999
Skills
- Bilingual: English & Spanish
- Data Entry
- Typing speed: 50-60 WPM
- Proficient in Microsoft Word
- Proficient in Excel
- Strong clerical skills
- Strong telephone skills
- Leadership
- Team supervision
- Conflict management
- Customer service
- Client communication
- Organized
- Adaptable
- Dependable under pressure
- Deadline-driven
- Quota driven
- Multitasking
Certification
Active Texas General Lines Property & Casualty License
Additional Experience And Volunteer Work
- Medical assisting and CNA experience
- Call center customer service
- Retail/inventory and facility cleaning
- Paraprofessional in educational settings
- Activities coordinator at a children's treatment center
- Church volunteer: youth guidance, cleanliness, seating coordination
Languages
Spanish
Professional
References
Nina Rodriguez
Telephone 512-755-4993
Tashina Veliz
Telephone 361-947-4493
Ruth Padilla
Telephone 361-677-0425
Timeline
Licensed Bilingual Insurance Service Agent
Taylor Insurance Agency
09.2024 - Current
Insurance Agent / Office Manager
Discount Auto Insurance
10.2010 - 08.2024
High School Diploma -
Gregory-Portland High School
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