Vanessa Aranda
Austin,TX
Summary
Dynamic customer service professional excelling in problem-solving and active listening. Skilled in enhancing customer satisfaction through effective communication and de-escalation techniques. Recognized for adaptability and time management, consistently delivering exceptional support in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Manager/Cashier
Austin Daiquiri Factory
03.2024 - Current
- Supervised cash handling processes to ensure accuracy and efficiency in transactions.
- Trained new cashiers on register operations and customer service protocols.
- Managed daily cash reconciliation, identifying discrepancies and resolving issues promptly.
- Enhanced customer experience by actively engaging with patrons and addressing inquiries effectively.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Consumer Care Representative
Alorica
02.2023 - 02.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Guided customers in product selection, enhancing overall satisfaction and engagement.
- Documented interactions accurately in CRM systems to ensure seamless follow-up.
- Handled escalated issues with professionalism, ensuring timely resolution and customer retention.
- Demonstrated empathy towards customers experiencing difficulties, fostering trust and loyalty with the brand.
- Managed high call volume, ensuring each consumer received prompt attention and assistance.
Customer Service Representative
Maximus
11.2022 - 01.2023
- Developed comprehensive knowledge of services to provide informed support to customers.
- Assisted customers in navigating company website and improving overall user experience.
- Assisted with payments for student financial aid and answered any questions about their student loans.
Appointment Setter
Ibex
10.2021 - 05.2022
- Scheduled appointments efficiently, ensuring optimal calendar management for team members.
- Conducted follow-up calls to confirm appointments and address client inquiries promptly.
- Maintained high levels of customer satisfaction through attentive service and timely responses to requests.
- Answered phone calls and questions from members for non-emergency medical appointments.
Retention Specialist
CenturyLink
02.2019 - 10.2021
- Developed and implemented customer retention strategies to enhance loyalty and reduce churn.
- Analyzed customer feedback to identify trends and improve service delivery.
- Conducted regular assessments of retention programs, ensuring alignment with business objectives.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
Cashier
Pilot Flying J Travel Center
10.2018 - 02.2019
- Processed customer transactions accurately using POS system.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing exceptional service and support.
- Balanced cash drawer daily, ensuring accuracy in financial reporting.
Customer Service Representative
GC Services
09.2016 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Del Valle High School
El Paso, TX05-2013
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Multi-tasking skill
- Adaptability and dependability
- Active listening
- Call center experience
- Professional telephone demeanor
- De-escalation techniques
- Technical support
Timeline
Manager/Cashier
Austin Daiquiri Factory
03.2024 - Current
Consumer Care Representative
Alorica
02.2023 - 02.2024
Customer Service Representative
Maximus
11.2022 - 01.2023
Appointment Setter
Ibex
10.2021 - 05.2022
Retention Specialist
CenturyLink
02.2019 - 10.2021
Cashier
Pilot Flying J Travel Center
10.2018 - 02.2019
Customer Service Representative
GC Services
09.2016 - 10.2018
High School Diploma -
Del Valle High School