Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vanessa Arrez

Hoover,AL

Summary

Driven by a passion for customer satisfaction and financial growth, I leveraged my relationship-building prowess and banking operations knowledge at Regions Bank to enhance client relationships and achieve investment growth. My journey also includes transforming La Catrina Mexican Grill through strategic management and staff development, significantly increasing profitability. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Overview

13
13
years of professional experience

Work History

Relationship Banker

Regions Bank
12.2022 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Implemented strategies to increase customer retention, enabling investment growth.
  • Analyzed customers' financial information to deliver personalized account guidance.
  • Greeted customers and delivered information about new account processes.
  • Verified customer identity and reviewed documentation for accuracy.

Professional Development

12.2018 - 08.2022
Enrolled at Jefferson State Community College to finish my courses to pursue two associates on Accounting and Business Management .

General Manager of Food Service

La Catrina Mexican Grill
03.2011 - 06.2018
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Boosted employee morale with regular team-building activities, improving communication and collaboration.
  • Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
  • Collaborated with executive chefs on menu development, ensuring diverse offerings that catered to customer preferences while maintaining profitability margins.
  • Reviewed and approved employee schedules and timesheets.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.

Education

Associate of Applied Science - Business Management

Jefferson State Community College
Birmingham, AL
05.2024

Associate of Applied Science - Accounting

Jefferson State Community College
Birmingham, AL
12.2022

Skills

  • Relationship building and management
  • Customer Service-Oriented
  • Sales expertise
  • Cash Handling
  • Money Handling
  • Financial Planning
  • Banking
  • Loans
  • Documentation
  • Account updating
  • Records Maintenance
  • Banking operations knowledge
  • Recordkeeping requirements
  • Business Development
  • Policy development and implementation

Accomplishments

  • Achieved top banker on new accounts opened through effectively helping with the required documentation needed and using my second language to help the Spanish speaking community.


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Relationship Banker

Regions Bank
12.2022 - Current

Professional Development

12.2018 - 08.2022

General Manager of Food Service

La Catrina Mexican Grill
03.2011 - 06.2018

Associate of Applied Science - Business Management

Jefferson State Community College

Associate of Applied Science - Accounting

Jefferson State Community College
Vanessa Arrez