Vanessa Arroyo
Medford,OR
Summary
Attentive and dependable customer service professional with over a decade of interpersonal communication experience. Highly organized and time-efficient multitasker passionate about helping others and motivated to advocate in the field of social work.
Overview
5
5
years of professional experience
Work History
Pomodori Ristorante
09.2021 - Current
- Set positive tone as first point of contact for incoming guests and foster hospitable experiences
- Accurately record and process orders using POS system
- Communicate effectively with bar and kitchen staff to deliver four-course meals in a timely fashion
- Inquire about guest satisfaction and anticipate additional needs
- Cultivate warm relationships by treating all patrons with respect and equality
- Calmly improvise under pressure to resolve time-sensitive issues.
Common Block Brewing Company
09.2020 - 07.2021
- Built rapport and trust with regulars by remaining engaged, mindful, and observant of nonverbal cues
- Fulfilled versatile team player role as server, bartender, host, food runner, and delivery driver
- Maintained order efficiency and accuracy by clearly communicating special requests with all staff positions
- Receptive to guest questions and concerns and quick to offer diplomatic solutions
- Server
Ideal Bar & Grill/The Point Chophouse
12.2018 - 03.2020
- Created friendly and inviting atmosphere in fast-paced, high-volume restaurant
- Partnered with team members in providing prompt and focused attention to customer needs
- Strategically timed check ins with customers to take orders and confirm satisfaction, taking action to correct any problems
- Routinely trained new employees by modeling proper protocol and articulating step-by-step instructions.
Education
Certificate: Family Support Services -
Rogue Community College
Grants Pass, OR06.2023
Bachelor of Arts - Philosophy
University of California
Berkeley, CA06.2012
Skills
- Verbal and nonverbal communication
- Active listening
- Critical thinking
- Empathetic
- Culturally competent
- Resourceful
Timeline
Pomodori Ristorante
09.2021 - Current
Common Block Brewing Company
09.2020 - 07.2021
Ideal Bar & Grill/The Point Chophouse
12.2018 - 03.2020
Certificate: Family Support Services -
Rogue Community College
Bachelor of Arts - Philosophy
University of California
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