Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Arruda

Denver,CO

Summary

Software Engineer with 2+ years of experience developing and supporting Ruby on Rails applications, leveraging 6+ years of remote collaboration expertise to deliver scalable, reliable solutions. Skilled at debugging complex issues, building internal tools, and driving cross-team efficiency.

Overview

4
4
years of professional experience

Work History

T3 Support Engineer II

Guideline
12.2023 - 08.2025
  • Resolved complex software issues escalated from T2, analyzing bugs, tracing code, and implementing fixes directly in the application.
  • Independently identified root causes and determined when to open new engineering tickets or build tools to address systemic issues, while collaborating with other teams when cross-functional input was needed.
  • Actively contributed to feature development in Ruby on Rails, including Admin Actions, Dev Tasks, and internal tools that reduced inbound requests and empowered T2 and Operations to be more self-sufficient.
  • Participated in daily stand-ups and engineering syncs, pairing with senior developers on complex problems and conducting code reviews to ensure maintainability and best practices.
  • Authored and maintained Confluence documentation to improve clarity, reduce repetition, and increase efficiency across cross-functional teams.
  • Wrote and executed automated tests using Minitest, ensuring reliability and stability of new features and bug fixes.
  • Mentored new hires and supported teammates by fostering collaboration and knowledge-sharing.
  • Took initiative on projects to streamline workflows, reduce inefficiencies, and improve team productivity.
  • Remote

Junior Software Engineer

SingleOps
04.2023 - 12.2023
  • Collaborated with cross-functional teams to gather and analyze project requirements, ensuring a clear understanding of software objectives and user needs.
  • Assisted senior engineers in designing, coding, testing, and debugging software applications, adhering to established coding standards and best practices.
  • Developed and maintained software features and components, actively contributing to the complete software development lifecycle.
  • Conducted code reviews and received feedback from senior team members to improve code quality, readability, and maintainability.
  • Assisted in identifying and resolving software defects and issues, utilizing debugging tools and problem-solving skills to ensure optimal software performance.
  • Actively participated in sprint planning, daily stand-up meetings, and sprint retros, fostering agile development practices and ensuring project timelines were met.
  • Worked with version control systems to manage codebase changes and collaborate effectively with team members through branching and merging workflows.
  • Remote

Support Engineer

SingleOps
08.2022 - 04.2023
  • Provided Tier 2 technical support to SingleOps customers, ensuring prompt and effective resolution of bugs and requests.
  • Collaborated closely with the development and product teams to escalate and prioritize critical issues, resulting in timely bug fixes and product improvements.
  • Authored and maintained a comprehensive knowledge base, empowering both customers and fellow support team members to find solutions independently.
  • Remote

Support Engineer

Sovrn
06.2021 - 08.2022
  • Utilized Javascript to manage pixels for the data business.
  • Utilized AWS (Athena, Lambda, and SES) to automate daily reports.
  • Optimized procedures to reduce repetition and human error.
  • Remote

Education

Certificate of Technical Studies - Software Engineering

Turing School of Software & Design
Sao Paulo
04-2021

Bachelor of Arts - Marketing and Advertising

FAAP
12-2012

Skills

  • Frameworks/Languages: Ruby on Rails, PostgreSQL, HTML/CSS, Bootstrap, Javascript
  • Systems/Practices: Git, AWS, Agile, API Development, Test Driven Development, Continuous Integrations, Data Structures
  • Others: Bilingual (Portuguese - Native)

Timeline

T3 Support Engineer II

Guideline
12.2023 - 08.2025

Junior Software Engineer

SingleOps
04.2023 - 12.2023

Support Engineer

SingleOps
08.2022 - 04.2023

Support Engineer

Sovrn
06.2021 - 08.2022

Certificate of Technical Studies - Software Engineering

Turing School of Software & Design

Bachelor of Arts - Marketing and Advertising

FAAP

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