Vanessa Arteaga
San Antonio,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing best company practices and adept at exploring different solutions to address customer and business needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Black Rifle Coffee Company
06.2021 - Current
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Respond to customer requests for products, services, and company information.
- Being proactive to customer needs
- Reporting quality issues
- Processing orders in Order Groove and Cloud
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when helping customers and teammates
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
John Marshall High School
San Antonio, TXSkills
- Customer Service
- Follow-up skills
- Product Knowledge
- Live chat support
- Active Listening
- Critical Thinking
- Conflict Resolution
- Attention to detail
- Interpersonal skills
- Adaptability
- Proficient in Order Groove, Sales Force, Geodis, Shipmonk, and Shopify
Timeline
Customer Service Representative
Black Rifle Coffee Company
06.2021 - Current
High School Diploma -
John Marshall High School
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