Vanessa Asato

As an associate of Westin, I have the opportunity to transfer out into different areas and positions as needed. In my current position as a market service cashier, my responsibilities include:

• Greet and acknowledge guests
• Deliver outstanding guest service
• Resolve any guest issues or concerns in a friendly and timely manner
• Record orders and messages
• Accurately total and process guest food order purchases
• Use the point-of-sale system
• Collect payments
• Handle money
• Process credit and debit cards
• Make change and process gift vouchers
• Monitor inventory of supplies and food whilst replenishing as needed
• Assist with food preparation while abiding by health regulations and hygiene standards
• Maintain a clean workstation throughout the day

In addition, I currently take on shifts as a banquet server and a restaurant hostess. As a banquet server, my responsibilities include:

• Set up and break down of event functions
• Fold silverware
• Replenish buffet stations
• Deliver beverages to guests
• Buss tables

As a restaurant hostess, my responsibilities include:

• Create a welcoming first impression for guests
• Manage reservations using Open Table
• Pre-assign guests to tables ensuring efficient seating arrangements
• Arrange tables and chairs for guests with special requests
• Seat guests
• Communicate with servers to ensure a smooth service flow

For the 3 years before my position as a market service cashier, I’ve held the position as a room service cashier which responsibilities included much of the very same as a service cashier but primarily:

• Answer phone calls using proper etiquette
• Transfer calls to appropriate departments when necessary
• Respond to guest and manager emails
• Create and organize gift amenities

In June 2019, I became front of house associate of the month.

• Meticulously open and close the store
• Manage security and the store’s alarm system
• Provide excellent customer service at all times
• Address any conflict and ensure fair resolution
• Supervise associates
• Direct the team
• Delegate tasks to meet certain goals for the day
• Provide guidance and support
• Train associates in different positions
• Maintain break and meal schedules
• Receive and verify large shipments
• Merchandise specific areas of the store
• Oversee merchandise processing, markdowns, and the front-end as needed
• Ensure cash pick-ups and bank deposits were verified and conducted to company policy