Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Asman

Montclair,CA

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Title and Licensing Administrator

Mckinney Trailer Remtals
Brea, CA
02.2024 - 06.2025
  • Processed lien releases on existing titles according to established timelines.
  • Conducted research using various databases to answer customer questions about title processing issues.
  • Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration applications.
  • Ensured compliance with state laws and regulations related to vehicle titling processes.
  • Responded quickly to emails sent by customers seeking information or resolution of issues.
  • Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
  • Performed monthly inventory count of supplies needed for office operations.
  • Processed title applications for new vehicles or transfers of ownership.
  • Performed daily audits to verify accuracy of paperwork and payments received from customers.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

Travel Advisor/DMV Clerk

AAA Auto Club South
Chino, CA
07.2019 - 02.2024
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Booked transportation and hotel reservations using computer or telephone.
  • Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
  • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
  • Explained benefits of purchasing travel insurance with clients.
  • Provided detailed information on fees associated with various DMV services and procedures.
  • Verified application data and account information against legal documentation to determine accuracy and integrity.
  • Assisted customers in completing forms accurately and efficiently.
  • Reviewed existing records to ensure accuracy and completeness of data before issuing new license or registration certificates.
  • Maintained records of all transactions in a secure database.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Responded to customer inquiries regarding DMV services and policies.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Inspected paperwork to ensure it was properly filled out prior to processing.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.

Customer Service Representative

Mountain View Chevrolet
Upland, CA
09.2014 - 07.2019
  • Resolved escalated customer issues quickly to drive client retention.
  • Developed empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Answered 80 + inbound calls per day to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax.
  • Obtained information to resolve customer inquiries.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Assisted customers with questions and concerns.
  • Assisted customers by answering questions and solving problems.

Barista

Starbucks
Rancho Cucamonga, CA
11.2013 - 02.2014
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Organized service and seating areas.
  • Maintained the highest standards of conduct and service.
  • Described menu items to customers and suggested products that might appeal to them.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Weighed, ground and packed coffee per customer orders.
  • Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Greeted guests with a pleasant smile and superior customer service.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Customer service
  • Received and accurately processed customer payments.
  • Adhered to recipe and presentation standards for specialty coffee drinks.
  • Maintained calm demeanor during high-volume periods and special events.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Correctly followed all health, safety and sanitation guidelines.

Education

High School Diploma -

Montclair High School
Montclair, CA
1993

Certified Medical Assistant - Medical

North-West College - Pomona
Pomona, CA
1995

Skills

  • Courteous demeanor
  • Strong organizational skills
  • Adaptive team player
  • Energetic work attitude
  • Telephone inquiries specialist
  • Active listening skills
  • Results oriented
  • Customer service expert

Timeline

Title and Licensing Administrator

Mckinney Trailer Remtals
02.2024 - 06.2025

Travel Advisor/DMV Clerk

AAA Auto Club South
07.2019 - 02.2024

Customer Service Representative

Mountain View Chevrolet
09.2014 - 07.2019

Barista

Starbucks
11.2013 - 02.2014

High School Diploma -

Montclair High School

Certified Medical Assistant - Medical

North-West College - Pomona

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