Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Vanessa Auffant

Milford,MA

Summary

Motivated, organized and service-oriented individual seeking to continue my career in management. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

19
19
years of professional experience

Work History

Practice Manager - Multi- Specialty Division

Reliant Medical Group
01.2014 - Current
  • Directing operation and strategic planning of areas including patient/customer services
  • Human resources and financial management supporting organization's goals and mission
  • Analyze and evaluate staffing, goals and objectives, budgets, financial strategies and operational growth and strategic business development for assigned areas
  • Coordinate activities with management team or others
  • Supervise assigned personnel including performance evaluations, scheduling, orientation, and training
  • Make recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions
  • Resolve grievances and other personnel problems within position responsibilities
  • Provide input based on observations related to counseling and disciplinary issues
  • Implement corrective actions plans as required
  • Process payroll for assigned staff following standard procedures
  • Plan, implement and evaluate assigned staffing needs on daily basis to adequately support patient care
  • Assign staff based upon patient needs, practice volume, staff qualifications and department policy
  • Monitors and addresses patient complaints within position responsibility
  • Ensures highest level of patient satisfaction
  • Works with physicians and others to address and prevent problems
  • Provide effective direction, guidance, and leadership over staff for effective teamwork and motivation
  • Participate in development and recommendation of operating and capital budgets for area managed.
  • Manage activities to ensure financial goals met
  • Coordinate assignment of tasks and helps resolve technical and operational problems
  • Maintain existing provider schedules, changes and updates as needed
  • Communicate changes to appropriate parties as assigned
  • Manage multi-specialty provider schedules
  • Perform Patient Service Specialist duties in addition to supervisor role.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
  • Boosted staff morale by offering constructive feedback and specific direction
  • Consulted with healthcare professionals on business decisions
  • Created and implemented organizational policies and procedures
  • Addressed and remedied all patient or team member issues
  • Ordered all office supplies and kept check on inventory levels
  • Developed close working relationships with front office and back office staff
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
  • Developed and implemented strategies to improve patient access, satisfaction and care quality
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage

Administrative Supervisor / Patient Service Specialist II / Translator / Referral Specialist

Reliant Medical Group/Southboro Medical Group
01.2012 - 01.2014
  • Checking in/out patients
  • Making daily deposits and updating cash excel database
  • Patient registration
  • Sending patient letters for no show visits and late cancellations
  • Receive and addresses patient-care related telephone calls
  • Provides routine information on procedures and standard policies refers matters to appropriate person within department/site
  • Prepares patient charts
  • Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
  • Schedule emergency appointments with specialist
  • Work with insurance companies to ensure authorizations are in place for patient appointments for imaging or seeing outside specialist
  • Responsible for assisting Practice Director and multiple managers in overseeing of day to day operations of department
  • Act as liaison between staff and management from Southboro Medical Group and Reliant Medical Group
  • Ensure all activities are completed in accordance with Southboro office guidelines
  • Request prescriptions
  • Interpreting for patients in Spanish and Portuguese.
  • Completed bi-weekly payroll for 20 + employees

Client Service Specialist Hemophilia Division

CVS Caremark Specialty Pharmacy
01.2009 - 01.2011
  • Maintain patients and insurance databases
  • Communicate with clients daily to ensure excellent customer service and guarantee proper delivery of their medications
  • Work close with community and perform volunteer work to assist in bringing in new clients
  • Schedule new orders and refills for client
  • Generating reports for management to present top clients.
  • Supported multiple projects with advanced skills in document management, customer relations and reporting
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Administrative Assistance / Pharmacy Service Representative

CVS Caremark Specialty Pharmacy
01.2006 - 01.2009
  • Responsible for supporting Branch Manager and other colleagues
  • Maintain patients and insurance databases
  • Order Office Supplies
  • Process invoices and pay invoices monthly
  • Accounts payable and receivable
  • Human resource responsibilities (prepared all documentation for new hires)
  • Complete state required audits along with insurance audits
  • Screen phone calls for branch
  • Do research and create reports for special projects
  • Responsible for sending out patient medication in timely manner
  • Sort and distribute incoming mail
  • Coordinate corporate meetings (flight arrangement, meals and hotels).
  • Coordinated verification and filling of more than 50 daily prescriptions in high-volume specialty pharmacy environment

Education

Health Care Management -

Quinsigamond College
Worcester
06.2024

Certified Medical Assistant -

Massachusetts
Marlboro, MA
03.2023

Licensed Pharmacy Technician -

Massachusetts
Boston, MA
10.2027

Milford High School
Milford, MA
06.2002

Skills

    • Electronic Health Records
    • Records Management
    • Workflow Management
    • Referral management
    • Resource Utilization
    • Policy and procedure development
    • Strategic business planning
    • Performance Metrics
    • Budgeting expertise
    • Staff Management
    • Employee performance
      • Schedule Management
      • Policy Implementation
      • Budget Oversight
      • New Hire Training
      • Human Resources
      • Workflow Planning
      • Supplies Ordering
      • Practice Management
      • Staff Development
      • Payroll Administration

References

References are available on request.

Languages

Spanish
Professional Working
Portuguese
Professional Working

Timeline

Practice Manager - Multi- Specialty Division

Reliant Medical Group
01.2014 - Current

Administrative Supervisor / Patient Service Specialist II / Translator / Referral Specialist

Reliant Medical Group/Southboro Medical Group
01.2012 - 01.2014

Client Service Specialist Hemophilia Division

CVS Caremark Specialty Pharmacy
01.2009 - 01.2011

Administrative Assistance / Pharmacy Service Representative

CVS Caremark Specialty Pharmacy
01.2006 - 01.2009

Health Care Management -

Quinsigamond College

Certified Medical Assistant -

Massachusetts

Licensed Pharmacy Technician -

Massachusetts

Milford High School

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Vanessa Auffant