Vanessa Avila
San Antonio,TX
Summary
Accomplished Customer Service Representative and Machine Operator with a proven track record at TJX Companies and DPT Laboratories, respectively. Excelled in conflict resolution and critical thinking, enhancing customer satisfaction and streamlining production processes. Skilled in Microsoft Excel and active listening, adept at transforming customer challenges into loyalty and operational efficiency.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TJX Companies
San Antonio, USA
05.2020 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Answered constant flow of customer calls with minimal wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Educated customers about billing, payment processing and support policies and procedures
Machine Operator
DPT Laboratories
San Antonio, USA
01.2015 - 04.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Operated multiple machines simultaneously to meet production requirements
- Operated machining equipment safely with team of operators
- Set up and adjusted equipment and properly configured machines for daily operation
Education
Medical Assistant - Medical
Southern Careers Institute Inc
San Antonio, TX11.2021
Skills
- Problem-solving ability
- Customer Service
- Active Listening
- Critical Thinking
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Order Processing
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Complaint resolution
- Data Entry
- Account updating
- Scheduling
- Data Collection
- Inbound and Outbound Calling
- Professional telephone demeanor
- Microsoft Outlook
Certification
BLS certified
Dual language
- Bilingual
- Ability to assist Spanish only speaking clients
- Ability to read Spanish
- Ability to write Spanish
- Ability to speak Spanish
Timeline
Customer Service Representative
TJX Companies
05.2020 - 08.2022
Machine Operator
DPT Laboratories
01.2015 - 04.2020
Medical Assistant - Medical
Southern Careers Institute Inc