Vanessa Ayers

• Researched patient and insurance company accounts to ensure accuracy of refund being submitted.
• Verified previous notes to make sure amounts and addresses matched check being processed.
• Emailed the appropriate department of any discrepancy's so changes could be made.
• Mailed out checks, scanned, documented and followed up on accounts pending missing information.
• Generated regular reports on collection activities and performance metrics.
• Maintained a data base of patient and insurance company contacts and payment history.
• Performed other duties as assigned by supervisor or manager.

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• Receives, handles and routes revenue cycle phone calls, digital communications or in person requests. Reviews patient’s accounts in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Makes outbound calls as follow up on delinquent accounts. Have understanding of insurance benefit/adjudication and terminology, in order to review accounts for insurance updates, rebills or further insurance/coding review. Provide follow up communication to patients regarding status on accounts needing further review. Responsible for working assigned account and credit WQ to keep at department benchmarks.
  
• Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established policies. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.
  
• Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.

• Handle incoming oncology calls by greeting customer or provider, schedule delivery, assisting with copay's and questions pertaining to the script or benefits
• Utilize computer system to enter, access or verify patient data by ensuring accuracy and completeness of information
• Make outbound calls when necessary to reach out to customer or provider for questions or additional information.

• Warmly greeted customers and ascertain problems or reason for calling
• Assisted with providing information regarding benefits, verified the type of coverage and eligibility
• Searched for providers in and out of net work, check credentials and assisted if not updated
• Documented call details and solution into data base and call back when needed
• Requested information needed to be faxed or emailed to provider to better assist clients.

• Professionally handled inbound and outbound calls for members and providers regarding medicare or medicaid benefits
• Entered required documentation into the system pertaining to the chosen plan
• Verified all required information
• Reached out to other departments if any additional information was missing or needed to complete customers request.

• Maintained archived and confidential documents for review
• Responsible for uploading contracts, report graphs and assure the accurate scanning of documents into the data base
• Kept a daily log of the project that was scanned
• Sent weekly reports of documents that were reviewed after scanning.

• Provided accurate quality assistance to managers and staff by scanning documents and up loading clients information applying for Food Stamps,
• Medical or Cash Assistance benefits into data base
• Submitted changes and documents clients provided to complete cases
• Uploaded all clients personal and confidential information into On Base System so FAA could make timely and accurate eligibility decisions.