Vanessa Bacallao
Richardson,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining claims processes at State Farm, leveraging expertise in policy interpretation and Spanish fluency. Demonstrated ability to lead teams and improve operational efficiency by over 30%, embodying professionalism and exceptional communication skills. Excelled in risk assessment and claims handling, driving significant business growth. Hardworking and passionate job seeker with strong organizational skills eager to secure en
full- time position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Auto Claims Adjuster - Bilingual
State Farm
10.2022 - 03.2024
- Negotiated with claimants to settle claims.
- Examined photographs and surveillance and any other documents relating to claims.
- Documented all findings in concise reports.
- Issued payouts to claimants.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Kept current on insurance regulations, laws, policies and procedures.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Created detailed assessments of damages to property and vehicles.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
Insurance Sales Specialist - Bilingual
State Farm
07.2013 - 10.2022
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Maintained detailed records of customer information and policy sales.
- Connected with prospective clients to set appointments.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Generated quotes and proposals for clients to match individual needs.
- Attended industry conferences to stay informed of latest products and trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Finalized sales and collected necessary deposits.
- Developed and implemented promotional strategies to increase customer base.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Analyzed risk factors to recommend appropriate coverage levels.
- Collected premiums on or before effective date of coverage.
- Developed sales strategies to increase sales of insurance policies.
- Registered customer information on database to enable tracking history and maintain accurate records.
Jewelry Department Supervisor
Saks OFF 5TH
12.2012 - 07.2016
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Education
Associate of Arts -
Richland College
Dallas, TX05.2018
High School Diploma -
Berkner High School
Richardson, TX05.2006
Skills
- Policy Interpretation
- Multi-line phone system
- Risk Assessment
- Claims Investigation
- Claims Handling
- Insurance regulations knowledge
- Multitasking
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Goal Setting
- Adaptability and Flexibility
- Analytical Thinking
- Problem-solving abilities
- Professional Demeanor
- Documentation Management
- Reliability
- Damage assessments
- Teamwork and Collaboration
- Time management abilities
- Interpersonal Skills
- Decision-Making
- Team building
- Professionalism
- Excellent Communication
- Cross-cultural communication
- Spanish Fluency
- Microsoft Office
Timeline
Auto Claims Adjuster - Bilingual
State Farm
10.2022 - 03.2024
Insurance Sales Specialist - Bilingual
State Farm
07.2013 - 10.2022
Jewelry Department Supervisor
Saks OFF 5TH
12.2012 - 07.2016
Associate of Arts -
Richland College
High School Diploma -
Berkner High School