Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Bailey

Poway,CA

Summary

SUMMARY STATEMENT 24 Year Naval veteran with a degree in general studies and years of experience in management, human resources, Admin, customer relations, culinary arts, and medical assistance. My aim is to always exceed my professional and personal goals. I have great leadership skills and I see myself as an excellent communicator.

Overview

24
24
years of professional experience

Work History

Program Analyst (Transitional Coordinator)

Navy Wounded Warriors
01.2023 - Current
  • Knowledge and experience in the Non-Medical Care Manager Role, Recovery Care Coordinator Role, and the Transition Coordinator Role.
  • Currently performs duties in both Transition and Recovery Care Coordinating roles.
  • Responsible for the transitional needs of ill, wounded, and injured Navy and Coast Guard and their families.
  • Provides information and referral services on all transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration (SSA) benefits and entitlements, Department of Labor (DOL) employment assistance, educational assistance, housing, relocation assistance, and coordination of family travel.
  • Provides a lifetime of individually tailored assistance designed to optimize the success of our shipmates' recovery, rehabilitation, and reintegration activities as they prepare to transition from military to civilian sector.
  • Submits all required documentation on assigned cases via the program's system of record.
  • Provides reports and updates on cases are required.
  • In the Recovery Care Coordinator Role provides beside support to Navy and Coast Guard recovering service members and their families through minimizing delays and gaps in treatment and services.
  • Ensures that the recovering service member, family, and caregivers have access to all medical and non-­medical services including rehabilitation, education, employment-related programs, and disability benefits.
  • Collaborate with the service member to develop a Comprehensive Recovery Plan (CRP), encompassing all identified needs and update accordingly.
  • Case management is a collaborative process of assessment, planning, facilitation, care connection, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive non-medical needs through communication and available resources to promote quality, cost-effective outcomes.
  • Ensures that the transition of Sailor and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges.
  • Submits all required documentation on assigned cases via the program's system of record.

Non-Medical Care Manager

Navy Wounded Warriors
10.2021 - 01.2023
  • Responsible for the non-medical and administrative needs of ill, wounded, and injured Navy and Coast Guards and their families.
  • Conducts initial assessment of service member and their family to identify any non-medical issues.
  • Assisted in pay, personnel, and administrative needs of Wounded Warriors and their families through a tailored recovery care plan, managing more than 43 cases typically.
  • Coordinates with members Parent Command and Casualty Assistance Calls Officer to arrange invitational travel orders for family members, as well as assisting with travel claims.
  • Responds to inquiries and provides information, guidance and assistance with information release approval from the Chain of Command.
  • In concert with other governmental and non-governmental organizations, obtained over $80K in benefits and entitlements. Submits all required documentation on assigned cases via the program's system of record.
  • Provides reports and updates on cases are required.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Communicated with patients, ensuring that medical information was kept private.

Drug & Alcohol Abuse Program Advisor

USS ABRAHAM LINCOLN, CVN 72
09.2020 - 10.2021
  • Responsible for the drug and alcohol screening and training for over 2,500 Sailors onboard.
  • Trained over 2,500 Sailors on drug & alcohol awareness and managed over 150 records as the Command Drug and Alcohol Advisor.
  • Coordinated screenings for 120 Sailors, managing the ADMITS/DAARS database to ensure the command was 100% in compliance.
  • Interviewed 45 Sailors for aftercare and facilitated 10 AWARE classes for 800 Sailors.
  • Documented and verified patient information using laboratory information system.
  • Summarized test results and activities for management via verbal updates or written reports.

Food Service Leading Petty Officer

USS ABRAHAM LINCOLN, CVN 72
12.2017 - 09.2020
  • Led and mentored 210 Culinary Specialist and Food Service Attendants in providing NEY quality meals for more than 5k Sailors during her time onboard as well as during a 10-month around the world deployment, upholding strict sanitation standards.
  • The NEY award is known as the Captain Edward F. Ney Memorial Award which represents the highest distinction given to U.S. Navy Food Service operations in recognition of food service excellence.
  • Coordinated multiple special meals to include Sunday Brunch, Thanksgiving and Christmas Meals, lauded as “5 STAR” quality by the crew and special guests.
  • Hand-picked by the Command Master Chief to serve as the Assistant Command Sponsorship Coordinator, in which she fostered an environment of development for over 2k Sailors by ensuring accountability for more that 500 newly reported personnel during the ongoing COVID-19 pandemic.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Collaborated with other departments to coordinate events and promotions.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Monitored food preparation, production, and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.

Leading Petty Officer/ Substance Abuse Rehabilitation Program Counselor

NAVAL HEALTH CLINIC HAWAI'I
10.2014 - 12.2017
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Kept accurate and detailed records to track and document client progress.
  • Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
  • Monitored client progress to make necessary adjustments for client success.
  • Led 42 military/civilian staff members in the daily operations and treatment of 7k beneficiaries.
  • Contributed to the 2016 Joint Commission Accreditation achieving “Best Practice” during the Joint Commission survey and MEDIG Inspection.
  • Conducted over 120 screenings, facilitated 150 treatment and education groups and managed care for 250 active duty, retired and dependents patients.
  • Responsible for improving the readiness of Navy Region Hawai'i and PACFLT commands by returning 98% of Sailors back to “Fit For Full Duty” status.
  • Developed individual treatment goals based on history and diagnosis.
  • Supported aftercare planning for continued recovery after treatment.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Facilitated group and individual therapy in outpatient setting.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Coordinated referrals for addiction services based on individual client needs and preferences.

Culinary Specialist

United States Navy
07.1999 - Current
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • Inspected deliveries for accuracy and safety.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Planned menus and ordered various food stock to provide balanced and nutritious meals.
  • Coordinated with team members to prepare orders on time.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Set up and broke down kitchen for service.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Utilized culinary techniques to create visually appealing dishes.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Participated in food tastings and taste tests.

Education

BBA - Human Resource Management

Columbia Southern University
Orange Beach, AL
06.2030

Associates - General Studies

Columbia Southern University
Orange Beach, AL
01.2018

Skills

  • Mission Critical Applications
  • Personnel Interviewing
  • Service Quality
  • Analyze Data
  • Train Staff
  • Constructive Feedback
  • Departmental Support
  • Client Meetings
  • Customer Care

Languages

Spanish
Professional Working

Timeline

Program Analyst (Transitional Coordinator)

Navy Wounded Warriors
01.2023 - Current

Non-Medical Care Manager

Navy Wounded Warriors
10.2021 - 01.2023

Drug & Alcohol Abuse Program Advisor

USS ABRAHAM LINCOLN, CVN 72
09.2020 - 10.2021

Food Service Leading Petty Officer

USS ABRAHAM LINCOLN, CVN 72
12.2017 - 09.2020

Leading Petty Officer/ Substance Abuse Rehabilitation Program Counselor

NAVAL HEALTH CLINIC HAWAI'I
10.2014 - 12.2017

Culinary Specialist

United States Navy
07.1999 - Current

BBA - Human Resource Management

Columbia Southern University

Associates - General Studies

Columbia Southern University

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Vanessa Bailey