Vanessa Bailon
Winslow,AZ
Summary
Seasoned Team Leader offering over 10 years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and scheduling. Sets example for work ethic, punctuality and quality. Enthusiastic Peer Support Specialist proudly offering over 18 years of sobriety and a willingness to help others navigate the services and recovery options available. An energetic person skilled in building rapport with recovering individuals and sharing that promote success. Highly committed to delivering support to others.
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Team Leader
Good 2 Go
Winslow, AZ
02.2024 - Current
- Maintained a positive work environment that promoted collaboration between team members.
- Completed daily quality assurance duties to provide feedback for improvements.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Processed customer payments quickly and returned exact change and receipts.
- Monitored cashier performance, providing feedback as needed.
- Developed strong working relationships with team members to foster collaboration.
Team Leader
Recovery Innovations International
Peoria, AZ
09.2021 - Current
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Fostered positive employee relationships through communication, training and development coaching.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Peer Support
RI International
Peoria, AZ
05.2021 - Current
- Maintained strict data confidentiality and privacy on information related to individuals.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Maintained confidentiality through stringent handling of charts and data.
Customer Service Manager (CSM)
Walmart
Phoenix, AZ
04.2019 - 05.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Desk Clerk
Motel 6
Winslow, AZ
06.2018 - 01.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Chef
Winslow Campus of Care
Winslow, AZ
05.2010 - 06.2018
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Checked stock deliveries for safety, quality and quantity.
- Managed nutrition labeling process and execution and verified accuracy and alignment with ingredient database.
Education
High School Diploma -
Northern Arizona Academy
Winslow, AZ05-2001
Skills
- Issue Resolution
- PPE Compliance
- Coaching and Mentoring
- SOP Adherence
- Verbal and Written Communication
- Documentation and Reporting
- Team Check-Ins
- Client Support
- People Management
- Team Supervision
- Experience in Leadership
- First Aid/CPR
- Conflict Management
- Emotional Awareness
- Behavior Observation
- Admitting and Discharging
- HIPAA Requirements
Timeline
Team Leader
Good 2 Go
02.2024 - Current
Team Leader
Recovery Innovations International
09.2021 - Current
Peer Support
RI International
05.2021 - Current
Customer Service Manager (CSM)
Walmart
04.2019 - 05.2021
Desk Clerk
Motel 6
06.2018 - 01.2019
Chef
Winslow Campus of Care
05.2010 - 06.2018
High School Diploma -
Northern Arizona Academy
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