Hi, I’m
Vanessa Baker
Full-Time Student
Charlotte,NC
Summary
Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as taking orders, following correct procedures and food assembly . Enthusiastic personality with a hands-on, creative style. Ready to apply 2 years' experience to a challenging long-term position. Enthusiastic Camp Counselor with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals.
Overview
3
years of professional experience
Work History
Freddy's Frozen Custard & Steakburgers
Fast Food Crew Trainer
04.2021 - Current
Job overview
- Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Enhanced team productivity by conducting regular training sessions and sharing best practices.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
- Streamlined order processing by mastering point-of-sale systems and accurately entering customer orders.
- Reduced waste and costs by efficiently managing inventory levels and monitoring food expiration dates.
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
- Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Increased employee retention by fostering a supportive work environment and offering constructive feedback on performance evaluations.
- Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Provided excellent problem-solving skills to troubleshoot equipment malfunctions or other operational issues promptly.
- Displayed strong attention to detail while preparing menu items according to specific recipes, portion sizes, and presentation standards.
- Provided coaching and mentoring to employees.
Kerr YMCA
Camp Counselor
06.2021 - 08.2023
Job overview
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
Education
University of North Carolina At CharlotteCharlotte, NC
Bachelor of Science from Psychology
05.2027
University Overview
- Black Student Union - Member
- 4stars Club - Member
- Association of Black Entrepreneurs & Creators (ABEC) Member
- Lady Lifters - Member
Wakefield High SchoolRaleigh, NC
High School Diploma
06.2023
Skills
- Adaptability
- Equipment Operation
- Workplace Safety
- Task Delegation
- Food Safety Knowledge
- Customer Service Excellence
- Decision Making
- Conflict Resolution
- Time Management
- Energy and Enthusiasm
- Team Leadership
- Attention to Detail
- Child Supervision
- Positive Reinforcement
Painting
I started painting as a hobby to pass the time during quarantine. It later turned into a strong passion and I ended up starting to sell some of my paintings and still do as a way to earn extra money to pay for school.
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