Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Barbino

Bristol

Summary

Dynamic Customer Support Specialist with a proven track record at Amazon, excelling in problem-solving and conflict resolution. Recognized for enhancing customer satisfaction through empathetic communication and effective complaint handling. Adept at managing high call volumes while maintaining quality standards, fostering strong client relationships that drive repeat business.

Overview

8
8
years of professional experience

Work History

Customer Support Specialist

Amazon
02.2023 - 08.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Direct Support Professional

Favarh
01.2022 - 01.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Delivery Driver

Amazon
07.2020 - 12.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Assistant Manager

Paradise Pizza Restaurant
10.2016 - 07.2020
  • Oversaw daily operations to ensure alignment with performance, quality, and service standards.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Watertown High School
Watertown, CT
06.2017

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Call center experience
  • Conflict resolution
  • Live chat support
  • Quality assurance
  • Active listening
  • Product or service support
  • Technical troubleshooting
  • Time management
  • Customer service excellence
  • Empathy and patience
  • Adaptability and flexibility
  • Verbal and written communication
  • Stress management
  • Analytical thinking

Timeline

Customer Support Specialist

Amazon
02.2023 - 08.2024

Direct Support Professional

Favarh
01.2022 - 01.2023

Delivery Driver

Amazon
07.2020 - 12.2021

Assistant Manager

Paradise Pizza Restaurant
10.2016 - 07.2020

High School Diploma -

Watertown High School

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