Vanessa Barcena
Blue Island,IL
Summary
Dedicated, hardworking, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures.
Blends superb time management and organizational skills with attention to detail. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
Work History
Administrative Professional
Cook County School District 130
Blue Island , IL
03.2023 - Current
- Organized and maintained filing systems for correspondence, reports, documents and other information.
- Scheduled meetings and conference calls with internal and external contacts.
- Assisted in the preparation of presentations, proposals and reports.
- Processed invoices, purchase orders and payments using accounting software programs.
- Analyzed financial data related to departmental budgeting activities on a regular basis.
- Provided administrative support to various departments within the organization.
- Answered incoming calls, responded to inquiries or directed calls to appropriate personnel.
- Developed procedures for record keeping and document control systems.
- Performed data entry tasks using spreadsheets or word processing applications.
- Reviewed incoming emails and correspondence to determine their significance then routed them accordingly.
- Produced letters, memos, faxes and other documents when requested by administrators.
- Provided secretarial and office management support while building cooperative working relationships.
Supervisor/Phone Operator/Cashier
Beggars Pizza
Blue Island , IL
05.2016 - Current
- Maintains call center database and verifying information.
- Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of technology failures.
- Created new strategies for improving customer service standards within the organization.
- Training new employees.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Handling money according to company policies and procedures.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Certified Pharmacy Technician
Walgreens pharmacy
Crestwood , IL
09.2023 - 03.2024
- Verified accuracy of patient information on prescription orders.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Maintained records of controlled substances dispensed according to state regulations.
- Resolved customer complaints regarding product quality or quantity issues.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Education
High School Diploma -
Dwight D. Eisenhower High School
Blue Island, IL05-2017
Skills
- Knowledgeable in technology
- Speedline software expert
- Great customer service
- Able to multitask
- Complaint resolution
- Information tracking
- Communications
- Supervision
- Personnel Training
- Data entry
- Office Administration
- Workflow Optimization
- Filing
Timeline
Certified Pharmacy Technician
Walgreens pharmacy
09.2023 - 03.2024
Administrative Professional
Cook County School District 130
03.2023 - Current
Supervisor/Phone Operator/Cashier
Beggars Pizza
05.2016 - Current
High School Diploma -
Dwight D. Eisenhower High School
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