Vanessa Bardet
Kansas City,United States
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner. Hardworking employee enthusiastic about learning . Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Sales Coordinator, Human Resource, Cust. Service
Future Foam Inc.
North Kansas City, MO
11.2013 - Current
- Evaluated systems according to predetermined checklist and noted issues.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
- Compiled client profiles and entered information into operating system.
- Improved productivity by increasing customer feedback and maintaining long-term business goals.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Enhanced staff knowledge and awareness on drug abuse and prevention programs.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Provided resolution to complex and confidential issues.
Card and Dice Inspector
Ameristar Kansas City
Kansas City, MO
10.2010 - 11.2013
- Identified illegal activities and alerted floor security personnel to address concerns.
- Welcomed guests to casino property, directed each to check-in desk and offered to be of further assistance, delivering positive experiences in every interaction.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
Customer Service
Save On Cleaners
Miramar, FL
05.2006 - 11.2008
- Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Updated and maintained information in customer accounts.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Processed orders, credits and tracked returns.
Kitchen Manager
Tracks Cafe And Bar
Telluride , CO
11.2003 - 04.2006
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Service
Very Best Dry Cleaners
Miami, FL
07.2001 - 09.2003
- Updated and maintained information in customer accounts.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Processed orders, credits and tracked returns.
Education
Computer
Cepea
Lima, Peru12.2000
Skills
- Human Resources Management Systems
- Computer Proficiency
- Applicant Qualification
- Recruitment and Training
- Leave of Absence Transitions
- Policy Interpretation
- Employment Data Tracking
- Employee Relations
- Work Complaint Handling
- Data Entry and Maintenance
- Responding to Difficult Customers
- Customer Data Confidentiality
- Customer Account Management
- Message Translation
- Critical Thinking
- Attention to Detail
- Translation Accuracy
- Bookkeeping
- Filing and data archiving
- Documentation skills
- Fraud understanding
- Document review
- Mail handling
- Business administration
- Software Installation
- Report Generation
- Project Tracking
- Document Management and Storage
- Multitasking and Prioritization
Immigration acknowledge
I help people fill out and understand immigration forms
Following up on cases
Doing translations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Coordinator, Human Resource, Cust. Service
Future Foam Inc.
11.2013 - Current
Card and Dice Inspector
Ameristar Kansas City
10.2010 - 11.2013
Customer Service
Save On Cleaners
05.2006 - 11.2008
Kitchen Manager
Tracks Cafe And Bar
11.2003 - 04.2006
Customer Service
Very Best Dry Cleaners
07.2001 - 09.2003
Computer
Cepea
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