Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa BARRAZA

Houston,TX

Summary

Dynamic customer service professional with extensive experience at Champ's Mobile Carwash & Detailing. Bilingual in Spanish and English, I excel in communication and calendar management, ensuring efficient appointment scheduling. Recognized for enhancing customer satisfaction through attentive service and problem-solving, I am highly dependable and detail-oriented, committed to delivering exceptional results.

Overview

13
13
years of professional experience

Work History

Customer Service and Appointment Scheduler

Champ's Mobile Carwash & Detailing
04.2018 - Current
  • This job is about answering and making calls and / or text messages from current and future potential customers, scheduling appointments, check availability to give service.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.

Customer Service Cashier

Bakery Donuts Breakfast
01.2015 - 04.2018
  • Used to greet, receive customers, take care of their requests/orders, hand them their food and at last charge them, handling cash and/or debit/credit cards.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Customer Service Floor

Texas Thrift Store
01.2013 - 01.2015
  • Started as production crew, ascended to floor supervisor where used to deal and manage talking to customers all the time.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Westbury High School
Houston, TX
06.2002

Skills

    *Customer service experience

    * Excellent communication

    * Bilingual (Spanish, English speaking & writing)

    *Fast learner

    *Excellent attention to detail

    *Highly dependable

    *Good calendar management

    *Basic computer knowledge

Timeline

Customer Service and Appointment Scheduler

Champ's Mobile Carwash & Detailing
04.2018 - Current

Customer Service Cashier

Bakery Donuts Breakfast
01.2015 - 04.2018

Customer Service Floor

Texas Thrift Store
01.2013 - 01.2015

Westbury High School

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Vanessa BARRAZA