Vanessa Barrera
Mexico City,MX
Summary
Hardworking Senior Trainer enthusiastic about teaching employees and developing new skillsets. Creates lesson plans and supporting materials, as well as coordinates meeting spaces and administers tests. Over 5+ years of related experience conducting classroom and virtual training sessions. Experienced training professional with a motivational style and positive attitude. Adept at engaging students with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts. Well-qualified Training Specialist adept at planning and implementing remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Training position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Senior Trainer
Atento Services
11.2018 - Current
- Streamlined onboarding processes for new hires, accelerating their integration into job roles.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Evaluated training needs to improve training quality.
- Oversaw day-to-day functions of training department.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Arranged meeting spaces and supporting materials for each class.
- Provided virtual training and online presentations.
- Partnered with instructors to consistently increase annual graduation rate.
- Supervised completion of exams and sent results to testing headquarters.
- Delivered comprehensive Order taking training to new employees and newly graduated and hired agents.
- Delivered comprehensive Customer Service training to new employees and newly graduated and hired agents.
- Aligned learning objectives with organizational goals, driving increased productivity and business results.
- Optimized training delivery methods using e-learning platforms, maximizing accessibility for remote employees.
- Evaluated training effectiveness by monitoring employee progress and gathering feedback for continuous improvement.
- Established strong partnerships with external vendors to source specialized training materials when necessary.
- Stayed current with industry trends and best practices, ensuring continuous relevance of training content.
- Increased employee competency by developing and delivering comprehensive training programs.
- Collaborated with cross-functional teams to identify knowledge gaps and develop tailored training interventions.
- Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
- Promoted knowledge sharing across the organization by creating collaborative learning environments and resources.
- Developed assessment tools to measure individual learner progress and demonstrate overall program success.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
Education
Superior Studies - Aviation
Escuela De Aviación México EAM
Mexico City, MX03.2024
Flight Attendant Diploma - Aviation
Escuela De Aviación México EAM
Mexico City, MX03.2024
High School Diploma -
Institute Alexander
Mexico City, MX07.2018
Skills
- Organizational Leadership
- Training and mentoring
- Lesson Planning
- Employee Onboarding
- Virtual Training
- Assigning Work
- E-learning development
- Client Relationship Management
- Operations Management
- Train-the-Trainer
- Training delivery
- Scheduling training sessions
- Cross-cultural Training
- Coaching Techniques
- Technical training
- Soft skills training
- Learning Management Systems
- Blended Learning
- Project and Program Management
- Specializing in attending Customer needs
- Attention to Detail
- Critical Thinking
- Clear Communication
- Decision-Making
- Relationship Building
- Documentation and Recordkeeping
- Data Entry
- Coaching and Development
- Employee Relations
- Public Speaking
- Strategic Planning
- Quality Assurance
- Training Program Development
- Group Instruction
- Compliance Training
- Individualized Instruction
- Training material development
- Job Skill Building
- Project Implementation
- Database Management
- Employee Performance Reviews
- Materials Preparation
- Classroom experience
- Client Retention
- Assignment Delegation
- Orientation and Onboarding
- Program Monitoring and Tracking
- Finance
- Online training experience
- Team Exercises
- Class Scheduling
- Lectures and Discussions
- Employee Interviewing
- Classroom expertise
- Virtual Learning Management
- Referral Coordination
- In-Depth Research
- Workshop coordination
- Video Conferencing
- Employee surveying
- Role Playing
- Survey Management
- Focus Group Coordination
- Initial Trauma Life Support
Accomplishments
Certificate in aviation
Flight attendant diploma
First-Aid Certification
Documented and resolved Customer complaints which led to Customer Retention.
Languages
Korean
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Trainer
Atento Services
11.2018 - Current
Superior Studies - Aviation
Escuela De Aviación México EAM
Flight Attendant Diploma - Aviation
Escuela De Aviación México EAM
High School Diploma -
Institute Alexander
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