Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Barrera

Prescott,AZ

Summary

Dependable, professional and successful, providing fast, high-quality customer service to guests in diverse settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, coworkers and management. Always provide service with a smile, no matter what job I am performing.

Overview

16
16
years of professional experience

Work History

Deputy Sheriff

County of San Diego
06.2015 - Current

• One year as a line Deputy in the jail: ensuring safety, security and well-being of inmates. Day-to-day tasks included module security, assisting nurses with medication pass, providing basic needs of inmates, schedule management. Worked with the administrative segregation population, was a member of the Tactical Team, and took many leadership roles within the team.


• Two years as Medical Deputy: Day-to-day task included medical scheduling, providing safety and security for the nurses and doctors as they ran clinics, adhering to HIPPA regulations. Worked independently and managed multiple schedules.


• 6 years as K9 Deputy: Trained and handled a Narcotics K9, worked county wide in jail facilities, courthouses, as well as assisted with executing search warrants in the public. Worked independently and cared for my K9 partner 24-7.

Teacher's Aide

New Haven Youth and Family Services
02.2014 - 06.2015
  • Counseled children with extreme emotional issues.
  • Worked in a classroom helping the teachers prepare lessons, organize grades, and tutoring children in the classroom.
  • Maintained a strong emphasis on safety and organization in the school setting, as well as the group home residential setting.
  • Accomplishments I was promoted from working on the residential side, to working in the school of a group home. I made an impact on many children, and made the workplace easier for the teachers working there.

Assistant Camp Supervisor

The Santaluz Club
06.2012 - 07.2014
  • Created and executed itineraries for the children's Camp program, week-long camps and day camps.
  • Enhanced camper experience by developing and implementing engaging activities and programs.
  • Served as a liaison between the camp director, counselors, support staff, parents, and other stakeholders for effective communication.
  • Managed program operations by communicating with and holding staff accountable to responsibilities.
  • Created Excel spreadsheets and monthly flyers for various Camp activities and promotions.
  • Interacted face-to-face and by phone and email with parents and vendors.
  • Purchased items needed for camps.
  • Supervised Camp counselors and children involved in the Camp.
  • Heavily involved in administrative duties.

Server

The Santaluz Club
01.2012 - 07.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked as a a barista at the cafe, a server at the cafe, as well as a server for their fine dining restaurant, as well as club events such as weddings

Server

Applebee's Grill + Bar
07.2010 - 04.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Started as a Hostess and was promoted to Server

Cashier

Big 5 Sporting Goods
07.2008 - 12.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked as a salesperson

Education

Bachelor of Arts - Justice Studies

Grand Canyon University
Phoenix, AZ
05-2013

Associate of Arts - General Studies

Napa Valley College
Napa, CA
05-2013

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Integrity and Ethics
  • De-Escalation Techniques
  • Incident Response
  • Guest Engagement
  • Hospitality Service Expertise
  • Defensive Tactics
  • Relationship Building and Management
  • Law Enforcement
  • Cash Handling
  • First-aid and CPR

Timeline

Deputy Sheriff

County of San Diego
06.2015 - Current

Teacher's Aide

New Haven Youth and Family Services
02.2014 - 06.2015

Assistant Camp Supervisor

The Santaluz Club
06.2012 - 07.2014

Server

The Santaluz Club
01.2012 - 07.2014

Server

Applebee's Grill + Bar
07.2010 - 04.2011

Cashier

Big 5 Sporting Goods
07.2008 - 12.2010

Bachelor of Arts - Justice Studies

Grand Canyon University

Associate of Arts - General Studies

Napa Valley College
Vanessa Barrera