Vanessa Bass
Fairfield
Summary
Accomplished and detail-oriented professional with over 5 years of supervisory experience, adept at managing daily operations and coordinating staff schedules in dynamic environments. Known for exceptional team leadership, strong communication, and problem-solving skills, with a proven track record of delivering excellent customer service.
Energetic and dedicated, with a passion for providing top-tier support, I am now seeking to leverage my expertise in customer relations and operations management, to contribute effectively to a clinical administration role, ensuring seamless service delivery in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
12.2021 - Current
- Presented process improvement ideas to the leadership team to cultivate a professional, friendly, and efficient work environment.
- Monitored food preparation, production, and plating for quality control.
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers.
- Controlled food costs and managed inventory.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
Restaurant Supervisor
Cedar Fair
03.2018 - 12.2022
- Hired, trained, and mentored staff to meet and exceed high-quality standards.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Planned and executed promotions and special events in close collaboration with management.
- Addressed customer complaints with a professional demeanor and used communication and problem-solving skills to resolve issues.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food inventory and supplies to prevent waste.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
Education
High School Diploma -
Fairfield Senior High School
Fairfield, OHNo Degree - Spanish
University of Cincinnati
Cincinnati, OHNo Degree - Early Childhood Education
Eastern Gateway Community College
Steubenville, OHSkills
- Operational Procedures
- Shipment Preparation
- Guest Satisfaction
- Optimal Inventory Levels
- Teamwork and Collaboration
- Guest Relations
- Closing Procedures
- Attention to Detail
- Creative Arts
- Positive Reinforcement
- Station Preparation
- Delegating Assignments and Tasks
Timeline
Barista Shift Supervisor
Starbucks
12.2021 - Current
Restaurant Supervisor
Cedar Fair
03.2018 - 12.2022
High School Diploma -
Fairfield Senior High School
No Degree - Spanish
University of Cincinnati
No Degree - Early Childhood Education
Eastern Gateway Community College
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