Vanessa Beaucejour

• Effectively set goals, business analysis and planning strategies.
• Efficiently prepare schedules and assist with payroll management.
• Successfully manage operating hours ensuring a smooth workflow. Responded proactively and positively to rapid change.
• Skillfully manage merchandise flow processes/ backroom
• Proficiently train new hires; assist with onboarding & ongoing development.
• Prepare and develop weekly sales expectations and strategies for successful achievements.

optimized customer support by establishing collaborative service environments through targeted operational initiatives.

• Competently provide customer feedback develop new customer acquisition strategies, reward programs, and capture customer loyalty report and outreach over 100 calls per month.
• Participate in social engagement such as appointments and events.
• Develop associate recognition: talent connects, service awards; associate of the month; contests.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Supervised creation of exciting merchandise displays to catch attention of customers.

Followed up with customers about resolved issues to maintain high standards of customer service.

Translate and interpret written or spoken content while preserving its meaning, style, and tone. Whether it's translating documents, websites, speeches, or conversations.

• Interpret for limited English proficiency clients - Haitian Creole speakers- in hospitals, clinics, rehabilitation facilities, mental health clinics.
• Serve as liaison between patients, families, and medical facilities personnel with intake forms and/or registration applications.
• Demonstrate ethical behaviors and maintain professionalism.
• Work with diverse populations regardless of cultural and economic backgrounds within the Haitian and French community.
• Interpret with highest degree of accuracy and completeness in consecutive, simultaneous (if explicitly requested) and sight translation modes.
• Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
• Maintained message content, tone, and emotion as closely as possible.
• Clarify instructions, follow up steps in a diplomatic, effective manner.
• Accurately translate reports/texts in electronic and hard-copy formats that not only contain facts but also some abstract language showing an ability to capture intended implications and many nuances ensuring accuracy and faithfulness representation of the original content.
• Capture geopolitical, regional, ethnic, and cultural elements in text.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Created detailed reports on accuracy of translated documents.
• Maximized quality control of translated documents.
• Stayed current on new expressions and cultural changes impacting language translation.
• Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.

• Assisted operations manager with planning of routine operations and special projects.
• Solved problems timely and effectively, ensuring customer satisfaction.
• Competently conducted all operational tasks, such as opening and closing procedures, bank deposits and safe protocol, scheduling, retail sales, customer service, development of marketing strategies, styling, and visual merchandising.

Drove sales to produce top metrics and KPI'S.

Executed district weekly/monthly feedback to collectively elaborate on employees, product, and placement.

• Client building relationship exercises.
• Ensured all team members are knowledgeable about the Lacoste lifestyle.
• Innovated, created, and developed additional business opportunities.
• Assisted in recruitment, motivation, and development to instill and maintain store's top talent.
• Executed monthly store set with complete store visual changes and biweekly visual updates.
• Contributed to development of operational procedures to improve efficiency and accuracy.
• Collaborated with other departments to foster smooth operation of daily processes.

• Remarkable operational skills such as opening and closing procedures, bank deposits and safe protocol, scheduling, retail sales, customer service, development of marketing strategies, styling, and visual merchandising.
• Partnered with leadership team to manage a sales team of a 5 million store ranking among top producing store in the mall.
• Drove sales to produce top metrics, including #1 mall store ads, sph and upt through daily shift.
• Exceeded personal and stores daily plan, discussed best sellers/ out of stock list, inventory.
• Managed weekly product knowledge meetings.
• Executed district weekly, monthly feedback to collectively elaborate on employee, product, and placement.
• Manually completed all associate sales goals (sph, ads, and upt) for weekly and/or monthly follow up to ensure all goals are being met, obstacles faced, and personal growth developed.
• Assisted in developing and executing 'the Bendel Experience' within a 30/60/90day program to effectively filter and manage the clientele program.
• Assisted in recruitment, motivation, and development to instill and maintain store's top talent.
• Executed monthly store set with complete store visual changes and biweekly visual updates.
• Developed strategies for implementation to increase customer loyalty through proactive promotions and social media engagement.
• Worked with a wide range of retail clients to assess areas for improvement in customer service.
• Monitored and implemented corporate programs in sales, shipping, and merchandising.

• Delivered exceptional customer service, styling, clientele, and visual merchandising.
• Served as a store ambassador to provide the company standard of service excellence as needed by responding graciously to all in person and telephone interactions.
• Generated top sales to produce top metrics, including #1 mall store SPH, ADS, and UPT.
• Personally created and maintained loyal clientele base resulting in ownership of top VIP clients throughout the company.
• Set examples of enthusiasm, integrity, commitment, and passion for brand development.
• Supported all key business initiatives and strategies with critical focus on relevant new product launches.
• Executed company visual standards and new merchandise roll out.
• Participated and executed bi-monthly floor sets utilizing company visual standards.
• Improved service quality and increased sales by developing strong knowledge of company's products and services and training associates to do the same.
• Demonstrated strong judgement and diplomacy skills when handling upset or angry clients.