Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Bell

Shallotte,NC

Summary

Productive Phlebotomist offering 8 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients.

Overview

20
20
years of professional experience

Work History

Phlebotomist

En Health Matters
Myrtle Beach, SC
08.2016 - Current
  • Interacted with patients to gather and record data prior to blood draws.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Input medical and insurance information into database for inclusion in patient records.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Assessed plasma collection machines for proper functionality.
  • Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Educated patients on proper blood draw techniques.
  • Provided assistance to clinical staff during patient visits.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Calibrated equipment according to manufacturer specifications.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Documented patient information into electronic medical records system.
  • Prepared specimens for transport to external laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Provided excellent customer service while interacting with patients.
  • Assisted in the training of new phlebotomists.
  • Performed quality control tests on collected specimens.
  • Responded quickly and effectively to emergency situations.
  • Conducted research related to new methods of sample collection or processing.
  • Maintained accurate records of collected specimens and test results.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Prepared and packaged specimens for courier transport.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Transported specimens following established protocol for temperature and light.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Verified collection orders and communicated discrepancies to nurses.
  • Upheld donor confidentiality throughout intake and collection process.
  • Conducted various blood tests and updated results into paper and electronic charts.
  • Processed client payments and collected appropriate billing information.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Collected specimen samples and transported to laboratory for processing.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.

Office Assistant

En Health Matters
Myrtle Beach, SC
08.2016 - Current
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Conducted office inventory checks and requested restock of supplies.
  • Dispersed incoming mail to correct recipients throughout office.
  • Monitored calendars and scheduled appointments based on availability and established load limits.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Communicated with customers, employees and vendors to answer questions and address complaints.
  • Typed, formatted and edited correspondence and other documents.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Developed organizational filing systems for confidential customer records and reports.
  • Inventoried and ordered materials, supplies and services.
  • Completed work schedules, managed calendars and arranged appointments.
  • Troubleshot office equipment, computer hardware and software issues.
  • Trained staff members to perform work activities and use computer applications.
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Reviewed prior authorization requests to ensure accuracy and completeness of required information.

Pharmacy Technician

Seashore Drugs
Calabash, NC
04.2006 - 04.2020
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Restocked shelves with new supplies of medications as needed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Provided education materials about medications to patients upon request.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted in training new employees on pharmacy procedures.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Prepared prescription transfers to other pharmacies.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Created and maintained employee schedules to ensure adequate staffing levels.

Cashier

Hardee's
Sunset Beach, NC
03.2004 - 04.2006
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

Professional Medical Training Center
Conway, SC
05-2016

High School Diploma -

West Brunswick High School
Shallotte, NC
05-2006

Skills

  • Venipuncture
  • Donor screening
  • Infection Control
  • Paperwork Processing
  • Data Entry
  • Blood collection
  • Medical Records Maintenance
  • Patient Care
  • Staff Management
  • Specimen handling
  • Communication abilities
  • Medical Records Review
  • HIPAA Compliance
  • Computer Skills
  • Team Collaboration
  • Attention to Detail
  • Goal Setting
  • Time Management
  • Problem-Solving
  • Organizational Skills
  • Professionalism
  • Reliability

Timeline

Phlebotomist

En Health Matters
08.2016 - Current

Office Assistant

En Health Matters
08.2016 - Current

Pharmacy Technician

Seashore Drugs
04.2006 - 04.2020

Cashier

Hardee's
03.2004 - 04.2006

Professional Medical Training Center

High School Diploma -

West Brunswick High School

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Vanessa Bell