Vanessa Benitez Vergara
Long Beach,CA
Summary
Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, repair and custodial work. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with a hard working mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
Work History
Cashier
Wingstop
01.2025 - Current
- Greeting customers, taking orders (in-person and on the phone), answering questions about the menu, and handling complaints.
- Processing payments accurately, balancing cash drawers, and handling deposits.
- Maintaining a clean workspace, following safety and sanitation guidelines, and ensuring the store is properly stocked.
- Collaborating with other team members to ensure smooth operations and efficient service.
- Worked flexible schedule and extra shifts to meet business needs.
General Worker
Amazon
04.2024 - 09.2024
- Receiving shipments, sorting, and storing inventory in designated locations within the warehouse.
- Picking, packing, and shipping customer orders, often using scanners and technology.
- Loading boxes onto trucks for delivery to customers or other distribution centers.
- Ensuring that products meet quality standards and following safety procedures.
- Facilitated smooth handover between shifts through clear communication and documentation practices, ensuring continuity of operations without disruptions.
- Mentored new employees for seamless integration into the team and faster acclimatization to company culture.
- Using scanners, computers, and other technology to perform tasks efficiently.
General Worker
Grainger
08.2021 - 09.2023
- Led inventory processes to minimize project
- Expanded revenue by effectively prioritizing jobs and processing work orders.
- Generated daily productivity records and assisted senior leadership during executive decision-making processes.
- Mentored new employees by providing guidance on safety and proper techniques.
- Operated forklift to load and unload materials and equipment on trucks.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout the work zone.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Inspected and serviced cherry picker vehicle as part of regular preventive maintenance and repair of worn out or broken components.
Department Manager
McDonalds
05.2019 - 09.2021
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
General Labor Worker
Amazon
10.2020 - 03.2021
- Performed general housekeeping and cleaning tasks.
- Increased worksite efficiency by organizing and maintaining a clean work area.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
General Laborer
BBSI Staffing
09.2017 - 09.2018
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
Customer Service Representative
Baja Fresh
01.2018 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Representative
Metro PCSInc
01.2017 - 12.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Shift Leader
McDonald's
02.2015 - 05.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Customer Service Representative
Old Navy, Gap
11.2014 - 01.2015
- Responded to customer requests for products, services, and company information.
- Greeted customers entering the store and responded promptly to customer needs.
- Contributed to team goals by completing additional tasks as needed, such as folding clothes or preparing packages for delivery.
Education
High School -
Rialto High School
07.2014
No Degree -
Riverside City College
Riverside, CANo Degree -
San Bernardino Valley College
San Bernardino, CASkills
- Heavy Labor
- Chemical Cleaners
- Physical Labor
- Employee Coaching and Mentoring
- Scheduling
- Employee Relationships Business Development and Planning
- RF Scanner
- Bilingual (Spanish)
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Wingstop
01.2025 - Current
General Worker
Amazon
04.2024 - 09.2024
General Worker
Grainger
08.2021 - 09.2023
General Labor Worker
Amazon
10.2020 - 03.2021
Department Manager
McDonalds
05.2019 - 09.2021
Customer Service Representative
Baja Fresh
01.2018 - 08.2018
General Laborer
BBSI Staffing
09.2017 - 09.2018
Sales Representative
Metro PCSInc
01.2017 - 12.2017
Shift Leader
McDonald's
02.2015 - 05.2017
Customer Service Representative
Old Navy, Gap
11.2014 - 01.2015
High School -
Rialto High School
No Degree -
Riverside City College
No Degree -
San Bernardino Valley College
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