Summary
Overview
Work History
Education
Skills
Training
Certification
Accomplishments
References
Timeline
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Vanessa Bennett

Palmdale,CA

Summary

Office Assistant with 5+ years of experience in administrative support across legal, education, and customer service sectors. Skilled in front desk operations, document management, calendar coordination, and client relations. Proficient in Microsoft Office, SAP, and CRM systems. Focused on improving office efficiency and delivering exceptional service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Social Media Manager (Volunteer)

Santa Clarita Symphony Orchestra
Santa Clarita, CA
02.2025 - 07.2025
  • Increased event visibility and community engagement through strategic content creation and scheduling on Instagram and Facebook.
  • Designed engaging graphics and short-form videos to promote concerts and featured musicians.
  • Aligned content with organizational goals by collaborating closely with orchestra leadership.
  • Tracked engagement analytics and refined strategies to enhance reach and audience interaction.
  • Drove event attendance and expanded social media following through consistent, creative messaging.

Customer Service Representative

KAO Salon Division
London, UK
08.2023 - 01.2025
  • Ensured timely responses to inquiries through high-volume customer support via phone, email, and CRM systems.
  • Handled order processing, tracking, and issue resolution for major retail clients using SAP and CRM platforms.
  • Provided product knowledge to assist customers in decision-making and drive upsell opportunities.
  • Collaborated with credit control to support billing inquiries, enhancing customer experience and ensuring timely payments.
  • Built sustainable relationships with wholesale and direct customers to improve retention rates.
  • Maintained clear documentation in CRM tools, adhering to internal procedures and response time SLAs.
  • Adapted communication style across various customer touchpoints including email, phone, and online messaging systems.

Training Coordinator

KAO Salon Division
London, UK
07.2019 - 08.2023
  • Coordinated schedules and tracked attendance for salon education programs.
  • Organized logistics to ensure seamless event operations.
  • Executed invoicing and billing processes using SAP systems.
  • Managed front desk support, handling calls, emails, and client interactions.
  • Issued training certificates while maintaining accurate student records.
  • Promoted customer satisfaction by resolving issues with expert service.
  • Enhanced retail product knowledge among staff to improve service delivery.

Legal Administrative Assistant

Clarke Willmott LLP
London, UK
07.2018 - 04.2019
  • Provided high-level administrative support to solicitors in family, litigation, and private client law.
  • Prepared, proofread, and formatted legal documents and correspondence to meet court standards.
  • Managed confidential case files and maintained accurate digital and physical client records.
  • Scheduled client meetings, conference calls, and court dates for effective diary management.
  • Handled incoming communications with discretion, liaising with clients on sensitive matters.
  • Processed legal billing, time entries, and expense reports accurately and promptly.
  • Supported cross-border teams with document coordination and international client communications.

Executive Receptionist

55 Bishopsgate
London, UK
05.2016 - 07.2018
  • Acted as primary point of contact in high-profile corporate building for financial and insurance sectors.
  • Greeted VIP clients, executives, and high-net-worth individuals with professionalism and discretion.
  • Oversaw front desk operations, including visitor management and meeting room bookings.
  • Coordinated security and handled mail distribution efficiently.
  • Collaborated with building management, concierge, and office teams to ensure seamless operations.
  • Maintained confidentiality while supporting C-level executives and their guests.

Legal Administrative Assistant

Capsticks LLP
London, UK
04.2015 - 04.2016
  • Provided front-of-house and switchboard support for legal teams to enhance operations.
  • Managed diaries, scheduled meetings, and prepared legal documents efficiently.
  • Coordinated travel arrangements while maintaining boardroom calendars for optimal scheduling.
  • Processed certified mail to ensure timely communication with stakeholders.

Education

Some College (No Degree) - Cosmetology

London College of Beauty Therapy
London
04-2015

RR6 Sixth Form College - Business Studies

RR6 Sixth Form College
London
06-2013

High School Diploma -

Ricards Lodge High School
London
06-2012

Skills

  • Office administration and front desk operations
  • Microsoft Office proficiency
  • Customer service excellence
  • SAP and CRM expertise
  • Scheduling and invoicing management
  • Document control
  • Travel coordination
  • Communication and problem-solving skills
  • Content creation and social media strategy
  • Analytics tracking and reporting
  • Graphic design and order processing
  • E-commerce support
  • Copywriting and editing
  • Content scheduling
  • Product knowledge
  • Customer engagement
  • Attention to detail

Training

  • SAP, VIM & CRM (KAO)
  • Customer Service
  • Retail Management
  • Team Leading
  • Meeting Minutes

Certification

  • CPR & First Aid Certified – St Johns Ambulance
  • Mental Health First Aid- MHFA England
  • Licensed Beauty Practitioner (City & Guilds, UK)

Accomplishments

  • Promoted to Lead Receptionist Liaison at 50 Bishopsgate during peak periods, managing front desk operations for a corporate building with over 100 daily visitors, ensuring VIP guests received discreet and polished service.
  • Recognized by management at Clarke Willmott LLP for improving legal document preparation speed by 25%, while maintaining 100% accuracy under tight deadlines.
  • Exceeded social media engagement benchmarks as Volunteer Social Media Manager for the Santa Clarita Symphony Orchestra, boosting online reach by 20% and increasing community interaction by 35% within 60 days.
  • Praised for initiative and adaptability while supporting multiple departments simultaneously, helping reduce backlog of administrative tasks by 20% without compromising quality.
  • Spearheaded digital content strategy for the orchestra’s online platforms, leading to a notable rise in followers and event attendance over a 3-month volunteer period.

References

References available upon request.

Timeline

Social Media Manager (Volunteer)

Santa Clarita Symphony Orchestra
02.2025 - 07.2025

Customer Service Representative

KAO Salon Division
08.2023 - 01.2025

Training Coordinator

KAO Salon Division
07.2019 - 08.2023

Legal Administrative Assistant

Clarke Willmott LLP
07.2018 - 04.2019

Executive Receptionist

55 Bishopsgate
05.2016 - 07.2018

Legal Administrative Assistant

Capsticks LLP
04.2015 - 04.2016

Some College (No Degree) - Cosmetology

London College of Beauty Therapy

RR6 Sixth Form College - Business Studies

RR6 Sixth Form College

High School Diploma -

Ricards Lodge High School

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