Vanessa Best
Cleveland,OH
Summary
Detail-driven and critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting, transcribing information and communication.
Overview
8
8
years of professional experience
Work History
Corporate Compliance Specialist
The Cleveland Clinic Foundation
06.2021 - Current
- Enhanced company''s regulatory compliance by implementing robust policies and procedures.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Warned violators of infractions or penalties.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Streamlined internal audit processes for improved risk management and corporate governance.
- Reduced potential legal exposure with thorough investigations of alleged misconduct or policy violations.
- Supported the development of a strong corporate culture, promoting ethical behavior and adherence to regulations.
- Identified areas for improvement in existing compliance programs through comprehensive risk assessments.
- Developed targeted communication strategies to convey complex regulatory information to employees in an easily digestible format.
- Maintained up-to-date knowledge of regulatory changes by attending industry conferences and staying current on relevant legislation.
- Ensured timely resolution of potential violations through the development and oversight of corrective action plans.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
Administrative Program Coordinator
The Cleveland Clinic Foundation
05.2018 - 06.2021
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Reduced scheduling conflicts for senior staff by effectively managing calendars and coordinating appointments.
- Improved communication between departments with regular interdepartmental meetings and clear documentation of action items.
- Provided timely support to executive team members, allowing them to focus on strategic decision-making and goal achievement.
- Managed budget tracking system, resulting in accurate financial reporting and effective cost control measures.
- Maintained a well-organized filing system, enabling quick retrieval of essential documents when needed.
- Handled confidential information discreetly while maintaining strict adherence to data protection policies and procedures.
- Efficiently managed procurement processes from requisition through delivery, ensuring that all resources were available as needed for program activities.
- Facilitated effective teamwork by organizing team-building activities and fostering a positive work environment that encouraged collaboration and open communication.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Assisted management with special projects to complete all tasks by deadlines.
Scheduling Specialist
The Cleveland Clinic Foundation
12.2015 - 05.2018
- Improved scheduling efficiency by streamlining processes and implementing new software tools.
- Reduced overtime costs through effective workload distribution and proactive schedule adjustments.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Documented calls and appointments using [Software].
- Provided detailed information about available services and requirements.
- Generated department orders and accompanying documentation.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Education
Master of Healthcare Administration - Healthcare Administration
Capella University
Minneapolis, MN03.2022
Bachelor of Science - Healthcare Administration
Capella University
Minneapolis, MN06.2020
Skills
- Risk Assessment
- Time Management
- Microsoft Office Proficiency
- Team Collaboration
- Compliance Training
- Conflict Resolution
- Policy Development
- Documentation and Recordkeeping
- Data Analysis
- Risk Mitigation
- Problem-Solving
- Effective Multitasking
- Office Administration
Timeline
Corporate Compliance Specialist
The Cleveland Clinic Foundation
06.2021 - Current
Administrative Program Coordinator
The Cleveland Clinic Foundation
05.2018 - 06.2021
Scheduling Specialist
The Cleveland Clinic Foundation
12.2015 - 05.2018
Master of Healthcare Administration - Healthcare Administration
Capella University
Bachelor of Science - Healthcare Administration
Capella University
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