Vanessa Beverly
Las Vegas
Summary
Results-oriented and highly skilled Operations Manager with extensive experience in pediatric and orthodontic office management. Highly meticulous and accurate attention to detail. Adept at driving operational excellence, optimizing workflow efficiency, superior customer service and ensuring exceptional patient care. Seeking to leverage proven leadership abilities and strategic planning skills to contribute to the success and growth of a progressive dental practice.
Overview
18
18
years of professional experience
Work History
Operations Manager
Mountain West Dental Specialist
04.2018 - Current
- Oversee all aspects of daily operations for a busy pediatric and orthodontic office, including staff management, patient scheduling, and financial oversight
- Monitor key performance indicators and financial metrics, analyzing data to identify trends, evaluate performance, and develop actionable strategies for improvement
- Implement strategic initiatives to improve workflow efficiency, optimize resource allocation, and enhance patient satisfaction
- Develop and enforce office policies and procedures to ensure compliance with regulatory standards and maintain a safe and professional environment
- Coordinate with vendors and suppliers to procure necessary equipment, supplies, and services, negotiating contracts to achieve cost savings
- Manage the recruitment, training, and performance evaluation of office staff, fostering a culture of teamwork, accountability, and continuous improvement
- Foster positive relationships with patients, parents, and referring providers, addressing inquiries, resolving concerns, and promoting the practice's services and reputation
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Orthodontic Assistant
Pacific Dental Services
08.2017 - 04.2018
- Assisted orthodontists during patient examinations, procedures, and treatments, providing chairside support and ensuring patient comfort and safety
- Prepared treatment rooms and sterilized instruments and equipment, adhering to infection control protocols and regulatory guidelines
- Educated patients on proper oral hygiene techniques and care instructions for orthodontic appliances, answering questions and addressing concerns
- Took dental impressions, X-rays, and photographs as needed to support treatment planning and monitoring
- Managed inventory and supplies, ordering and restocking materials as necessary to maintain efficient clinic operations
- Provided administrative support, including scheduling appointments, updating patient records, and processing insurance claims
Lead Orthodontic and Treatment Coordinator
Wyatt Orthodontics
10.2006 - 08.2017
- Provided leadership and guidance to the orthodontic team, overseeing the coordination of patient treatment plans, appointments, and financial arrangements
- Conducted comprehensive orthodontic consultations, including clinical assessments, treatment planning, and financial counseling, ensuring patients and parents were well-informed and confident in their decisions
- Collaborated with orthodontists and other dental specialists to develop customized treatment plans, incorporating the latest techniques and technologies to achieve optimal results
- Managed the scheduling of orthodontic procedures and appointments, optimizing clinic workflow to minimize wait times and maximize patient satisfaction
- Educated patients on proper oral hygiene practices, appliance care, and treatment protocols, empowering them to actively participate in their orthodontic journey
- Facilitated communication between patients, parents, and the orthodontic team, addressing concerns, answering questions, and providing ongoing support throughout treatment
- Maintained accurate patient records and treatment documentation, ensuring compliance with regulatory requirements and quality assurance standards
Education
High School Diploma -
Rancho High School
Las Vegas, NVSkills
- Office Management
- Team Leadership
- Strategic Planning
- Patient Care
- Treatment Coordination
- Financial Management
- Regulatory Compliance
- Communication Skills
- Problem-Solving
- Technology Proficiency
- Employee relations and conflict resolution
- Management
- Policies and procedures implementation
References
Available upon request.
Timeline
Operations Manager
Mountain West Dental Specialist
04.2018 - Current
Orthodontic Assistant
Pacific Dental Services
08.2017 - 04.2018
Lead Orthodontic and Treatment Coordinator
Wyatt Orthodontics
10.2006 - 08.2017
High School Diploma -
Rancho High School
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