Vanessa Bhandari
Mobile,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Quality Assurance professional,astute Online Chat Specialist bringing wealth of experience and broad skill set.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Student Advisor
Kaplan North America
Orlando, FL
04.2023 - 05.2024
- Approved student's academic program
- Provided accurate and consistent information to clarify program requirements, policies, and procedures.
Chat Support Representative
Solid State Operations
Mobile, AL
02.2019 - 12.2022
- Responded to customer inquiries and provided accurate information about products and services via live chat
- Assisted department with email-based and phone support when call center was busy or short-staffed
- Asked open-ended questions to determine which products or services would be the best fit for customer's needs
- Monitored customer conversations and provided timely, knowledgeable assistance
- Researched customer inquiries to provide accurate and up-to-date information.
Data Entry Operator/Customer Service Representative
Direct Interactions
Mobile, AL
07.2016 - 06.2019
- Completed data entry tasks with accuracy and efficiency
- Scanned documents and saved in the database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using a 10-key pad
- Verified data files prior to entry to maintain high data accuracy
- Executed data verification to detect errors
- Added documents to file records and created new records to support filing needs
- Coded and processed applications into required electronic formats.
Customer Service Representative/QA Analyst
Amazon
01.2015 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Recommended products to customers, thoroughly explaining details
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickup
- Cultivated customer loyalty, promoted repeat business, and improved sales
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Developed and maintained quality assurance procedure documentation
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Tech Support/Customer Service Representative
Sitel
Mobile
02.2011 - 04.2014
- Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configured hardware, devices, and software to set up workstations for employees
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Answered a constant flow of customer calls with minimal wait times
- Provided primary customer support to internal and external customers
- Cultivated customer loyalty, promoted repeat business, and improved sales
- Provided information regarding charge accounts and loyalty programs
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Sales Representative/Insurance Sales Agent
Millennial Services
Alabama
11.2005 - 05.2009
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Customer Service/Billing Specialist
Mobiles Answer Service
Mobile, AL
02.1997 - 02.2005
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Answered a constant flow of customer calls with minimal wait times
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickup
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time, and productivity.
Education
Business -
Faulkner University
08.2021
Skills
- Online Chat
- Customer Service
- Zendesk
- Property and Casualty License
- Salesforce
- Data Integrity
- Microsoft Excel
- Microsoft Word
- Technical Support
- CRM Software
- Xactimate
- MS Office
- SaaS Customer Support Specialist
- Medical Terminology
- Microsoft Office Suite
Certification
Property & Casualty License
Timeline
Student Advisor
Kaplan North America
04.2023 - 05.2024
Chat Support Representative
Solid State Operations
02.2019 - 12.2022
Data Entry Operator/Customer Service Representative
Direct Interactions
07.2016 - 06.2019
Customer Service Representative/QA Analyst
Amazon
01.2015 - 05.2018
Tech Support/Customer Service Representative
Sitel
02.2011 - 04.2014
Sales Representative/Insurance Sales Agent
Millennial Services
11.2005 - 05.2009
Customer Service/Billing Specialist
Mobiles Answer Service
02.1997 - 02.2005
Business -
Faulkner University
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