Vanessa Borden
Tucson,AZ
Summary
Freshly experienced with therapeutic massage techniques that promote relaxation and healing. Utilizes effective communication to understand and address client needs. Strong understanding of maintaining cleanliness and organization in workspace. Professional massage therapist with robust experience in therapeutic techniques and client care. Adept at fostering collaborative environment and adapting to changing needs, ensuring effective team dynamics. Skilled in deep tissue, Swedish, and sports massage, with strong emphasis on client satisfaction and therapeutic outcomes. Reliable and results-driven, consistently delivering high-quality service in fast-paced settings. Massage therapy professional with substantial training and hands-on experience in delivering therapeutic treatments. Known for effective client care, contributing to overall wellness and relaxation. Reliable team player with consistent focus on achieving client results and adapting to changing needs. Possesses excellent client communication and knowledge of therapeutic techniques.
Overview
18
18
years of professional experience
Work History
Student Massage Therapist
Rubs
11.2024 - 02.2025
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Tracked client response to achieve optimal customer experience and total well being.
- Updated client records with session notes and enhancements to streamline future sessions.
- Increased client satisfaction by tailoring massages to individual needs and preferences.
- Modeled maintenance techniques such as stretching for continuation of care between sessions.
- Integrated aromatherapy into treatments if requested; educated clients on potential benefits and contraindications.
- Facilitated health history determination to customize therapy modalities to target pain, stress, function, and well being.
- Established trust with clients through consistent professionalism, confidentiality, and ethical conduct during sessions.
- Ensured a comfortable environment, maintaining cleanliness and organization of massage room and equipment.
Delivery Driver
Self Employed
07.2022 - 09.2024
- Delivery Driver for food orders and grocery orders for a variety of customers in Tucson and Vail
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Specialty Escalations Supervisor
Citibank
12.2011 - 07.2022
- Assist Customer Service, Billing Disputes, Online Technical Support and other specialty departments with inquiries/questions from base agents to help with clients accounts
- Deescalate calls that have been escalated to a supervisor
- Mentor/Train less experienced or new agents
- Pull statistics of agents coaching to develop them further in their career
- Determine customers' financial services needs and prepare proposals to sell services that address these needs
- Review business trends to advise customers regarding expected fluctuations
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Medical Assistant
New Pueblo Medicine
03.2009 - 04.2010
- Record patients' medical history, vital statistics, or information such as test results in medical records
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Authorize drug refills and provide prescription information to pharmacies
- Clean and sterilize instruments and dispose of contaminated supplies
- Schedule appointments for patients
- Prepare and administer medications as directed by a physician
- Show patients to examination rooms and prepare them for the physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Office Administrator
Rapid Ray LLC
01.2007 - 02.2009
- Direct or coordinate the supportive services department of a business, agency, or organization
- Prepare and review operational reports and schedules to ensure accuracy and efficiency
- Acquire, distribute and store supplies
- Plan, administer and control budgets for contracts, equipment and supplies
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Protect the security of medical records to ensure that confidentiality is maintained
- Review records for completeness, accuracy, and compliance with regulations
- Retrieve patient medical records for physicians, technicians, or other medical personnel
- Release information to persons or agencies according to regulations
- Plan, develop, maintain, or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store, or analyze information
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records
- Received, recorded and filed medical payments by check, cash, and credit card.
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
- Reviewed and sent medical records to other physicians upon request.
- Contributed to a positive workplace culture by fostering open communication among team members and addressing conflicts professionally when necessary.
- Managed inventory effectively to reduce waste while ensuring adequate stock levels for essential supplies at all times.
Education
Massage Therapist Certification - Massage Therapy
Valori Institute of Massage
Tucson, AZ03-2025
Medical Assisting Certificate - Clinical Medical Assisting
Apollo College
Tucson, AZ08.2006
Skills
- Swedish massage
- Positive attitude
- Training and mentoring
- HIPAA compliance
- Goal oriented
- Stretching techniques
- Dependable and reliable
- Medical terminology knowledge
- Professional communication
- Strong communication skills
Timeline
Student Massage Therapist
Rubs
11.2024 - 02.2025
Delivery Driver
Self Employed
07.2022 - 09.2024
Specialty Escalations Supervisor
Citibank
12.2011 - 07.2022
Medical Assistant
New Pueblo Medicine
03.2009 - 04.2010
Medical Office Administrator
Rapid Ray LLC
01.2007 - 02.2009
Medical Assisting Certificate - Clinical Medical Assisting
Apollo College
Massage Therapist Certification - Massage Therapy
Valori Institute of Massage
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