Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Bower

Fairmont,WV

Summary

Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in court and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 3-year industry history.

Overview

16
16
years of professional experience

Work History

Correctional Officer

Marion County Sheriff's Department
03.2021 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Assisted jurors throughout the trial process, addressing any questions or concerns to ensure a fair and unbiased verdict.
  • Contributed to a respectful courtroom atmosphere by enforcing proper etiquette among attendees during trials.
  • Enhanced public safety by escorting defendants to and from holding cells, ensuring no disruptions occurred during court proceedings.
  • Enhanced passenger safety by conducting thorough security screenings and inspections of personal belongings, vehicles, and individuals.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.

Cashier

Bp Gas Station
05.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Customer Service Representative

FirstEnergy
01.2016 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Floor Supervisor

McDonald's Restaurant
02.2008 - 12.2015
  • Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Boosted sales through effective merchandising strategies and attention to product placement on the floor.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.

Education

High School Diploma -

Mar Vista Senior High School
Imperial Beach, CA
06.2009

Skills

  • First Aid Training
  • Emergency Response
  • De-Escalation Techniques
  • Conflict resolution skills
  • Customer Service
  • Problem-solving abilities
  • Attention to Detail
  • Time Management
  • Teamwork and Collaboration
  • Fast Retention
  • Quick Learner
  • Patience and Empathy
  • Public Safety Awareness

Timeline

Correctional Officer

Marion County Sheriff's Department
03.2021 - Current

Cashier

Bp Gas Station
05.2020 - 02.2021

Customer Service Representative

FirstEnergy
01.2016 - 09.2019

Floor Supervisor

McDonald's Restaurant
02.2008 - 12.2015

High School Diploma -

Mar Vista Senior High School

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Vanessa Bower