VANESSA BOWLIN
Wichita,United States
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Mortgage Loan Processor
Legacy Bank
08.2022 - Current
- Collaborate with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Manage a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handle any conditions sent from underwriting departments.
- Prepare file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Licensed Mortgage Loan Originator
Fairway Independent Mortgage
08.2021 - 08.2022
- Maintained compliance with federal and state regulations, ensuring accurate documentation and preventing potential legal issues.
- Fostered professional and supportive work environment within team by sharing industry knowledge and best practices regularly.
- Offered guidance to junior team members on navigating complex loan scenarios, fostering collaborative work environment that prioritized client success.
- Maintained comprehensive understanding of various mortgage products offered including conventional, FHA, VA, USDA loans as well as refinance options.
- Developed strong relationships with realtors, builders, and other referral sources to grow business opportunities and expand clientele.
- Streamlined mortgage loan processing for quicker approvals through effective communication with underwriters, borrowers, and real estate agents.
- Enhanced customer satisfaction by providing timely updates on loan status and addressing inquiries or concerns promptly.
Branch Manager
Emprise Bank
01.2017 - 08.2021
- Developed and implemented plans to ensure compliance of workers with established programs, procedures and practices
- Managed a team of 10+ employees
- Reported to the district manager regarding all branch and staff issues
- Schedule staff hours and assign duties
- Hired, trained and evaluated personnel in sales and marketing
- Establish standards for personnel performance and customer service
- Responsible for confidential customer information
- As a supervisor, I also provide help to other employees that need it and help them navigate systems and ways to solve issues in an effective and timely manner
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Office Manager
Wealth Legacy Advisors
03.2012 - 02.2015
- Greeted and logged-in steady stream of customers, coordinating appointments with financial advisor's availability
- Cleaned work area thoroughly afterwards
- Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
- Answered telephones, managed files, created word documents, and any other necessity seen fit by the office
- Standardized filing system to increase efficiency
- Scheduled appointments and business meetings
- Maintained accounts receivable documentation electronically and on paper.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager
Hong's Landscape and Nursery
05.2005 - 08.2012
- Developed a filing and organizing system that resulted in less time loss trying to find correct information for different jobs
- Handled accounts payables and receivables by cash and check
- Performed all filing, faxing, copying, and data entry duties
- Managed the office supplies, involving ordering and restocking
- Managed petty cash, and turned in report to replenish petty cash in a timely manner
- Responsible for answering and directing a multi-line phone system, and making sure messages were delivered in a timely manner
- Responsible for handling the full range of office activities including accounts payable, accounts receivable, payroll, daily sales and all administrative duties for the owner.
Education
Bachelor's Degree in Business/Administration -
WSU
Associates in Liberal Arts -
Cowley County Community College
High School Diploma -
Derby High School
Skills
- I am highly motivated and a very quick learner I have worked in customer service in some capacity my entire life I am a problem solver and strive for efficiency I am supportive and understand the importance of teamwork when tackling a project
Timeline
Mortgage Loan Processor
Legacy Bank
08.2022 - Current
Licensed Mortgage Loan Originator
Fairway Independent Mortgage
08.2021 - 08.2022
Branch Manager
Emprise Bank
01.2017 - 08.2021
Office Manager
Wealth Legacy Advisors
03.2012 - 02.2015
Office Manager
Hong's Landscape and Nursery
05.2005 - 08.2012
Bachelor's Degree in Business/Administration -
WSU
Associates in Liberal Arts -
Cowley County Community College
High School Diploma -
Derby High School
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