Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Brissett

Detroit,MI

Summary

Skilled in project management and regulatory compliance, with a focus on quality control processes that have led to significant improvements in service quality. Prepared comprehensive reports on project status and business metrics, facilitating informed decision-making. Engaged customers through effective communication, accurately identifying their needs and requirements. Coordinated with various departments to ensure timely project completion within budget constraints.

Overview

3
3
years of professional experience

Work History

Senior Operations Administrator

Fedex Ground
Sterling Heights, Michigan
10.2023 - Current
  • Created detailed documentation outlining standard operating procedures for various tasks.
  • Organized training sessions for personnel on proper use of equipment or software used in daily operations.
  • Prepared reports on the status of projects, operations and business metrics.
  • Analyzed data from multiple sources to generate insights into operations performance trends.
  • Oversaw compliance with safety and quality standards, significantly reducing incident rates.
  • Trained new employees on operational protocols, significantly reducing onboarding time.
  • Oversaw quality control processes, achieving improvement in hazardous materials service quality.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Operations Administrator II

Fedex Ground
Sterling Heights , Michigan
05.2022 - 09.2022

QA duties

  • Coordinated internal resources to resolve customer inquiries promptly.
  • Organized and tracked inventory levels for the company's products.
  • Coordinated with other departments to ensure successful completion of projects on time and within budget.
  • Resolved escalated customer complaints in accordance with established guidelines.
  • Executed administrative tasks such as filing documents, ordering supplies.
  • Fielded phone calls from customers and answered diverse questions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Package Handler

Fedex Ground
Sterling Heights, Michigan
02.2022 - 05.2022
  • Stacked boxes onto pallets in an efficient manner.
  • Labeled parcels accurately according to company guidelines.
  • Assisted in training new employees on package handling processes.
  • Organized packages according to type, size, destination, and other specifications.
  • Participated in regular safety meetings and training sessions.
  • Maintained clean and organized work area, adhering to safety standards.
  • Assisted in the training of new package handlers on proper procedures and safety practices.
  • Scanned and sorted incoming packages by destination and priority, maintaining accuracy.

Education

Certificate of Technical Studies - P.C And Office Procedures

Midland Career
Hammond, IN
04-1990

High School Diploma -

Henry Ford High School
Detroit, MI
06-1986

Skills

  • Standard operating procedures
  • Data analysis
  • Project management
  • Regulatory compliance
  • Quality control
  • Customer service
  • Inventory management
  • Report preparation
  • Safety management
  • Effective communication
  • Problem solving
  • Time management
  • Incident response
  • Document management
  • Quality assurance

Timeline

Senior Operations Administrator

Fedex Ground
10.2023 - Current

Operations Administrator II

Fedex Ground
05.2022 - 09.2022

Package Handler

Fedex Ground
02.2022 - 05.2022

Certificate of Technical Studies - P.C And Office Procedures

Midland Career

High School Diploma -

Henry Ford High School
Vanessa Brissett