Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Britt

Snellville,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

38
38
years of professional experience

Work History

Lease Claims Adjuster

Safe-Guard Products International, LLC
Atlanta, GA
09.2003 - Current
  • Assist Customers and Dealerships with warranty coverages at the end of lease
  • Maintained accurate documentation of all claim activity within designated system.
  • Assess and adjudicate claims received from Customers, Dealerships and Leasing companies
  • Address pending reports weekly for unfinished claims and follow ups
  • Receive 50-100 calls from Customers, Agents and Dealers regarding claims
  • Track Company productivity for production by running a monthly statement report
  • Activate check requests for lease claim payment
  • Provide Customers and Dealership with final payout amount of the claim by email and US mail.
  • Generated reports summarizing contractual obligations and commitments.
  • Proficient in typing with a speed of 40 words per minute

Cancellations Processor

Safe-Guard Products International, LLC
Atlanta
  • Processed 50-100 cancellation requests received from Customers, Dealerships, and Agents daily.
  • Took 5-60 calls Lien holders daily.
  • Issued and mailed refund checks to Customers and Lien holders.
  • Identified needs of customers promptly and efficiently during high-volume calls.
  • Assisted with customer requests of cancellations and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Front Desk Reception

Safe-Guard Products International, LLC
Atlanta
  • Greeted visitors and directed them to the appropriate personnel.
  • Coordinate calendar for corporate executives meetings.
  • Administrative support for company executives.
  • Remitted new hire packages as needed.
  • Conducted tours of the company for dealers and agents.
  • Answering an average of 70-100 calls and emails daily.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Data Entry Processor

Safe-Guard Products International, LLC
Atlanta
  • Maintained records of activities and completed work.
  • Collaborated with other departments to resolve inquiries regarding entered data.
  • Analyzed financial data to identify discrepancies in payments, invoices, and other documents.
  • Verified entered data by comparing it with source documents.
  • Reviewed existing databases for accuracy and completeness of information.
  • Proficient in typing with a speed of 40 words per minute.

Foreign Exchange Specialist

State Street Bank and Trust
Boston
09.1986 - 05.1999
  • Investigate and resolve foreign exchange discrepancies
  • Communicated with internal and external transaction and currency movement in excess of billions of US dollars a month.
  • Train employees on various projects
  • Prioritized to meet strict deadlines on a daily basis.
  • Reviewed currency exchange rates and advised clients on the most suitable options for their needs.
  • Advised clients on how best to transfer funds between countries with minimal cost or risk exposure.
  • Built relationships with customers through excellent communication skills, demonstrating a high level of professionalism at all times.
  • Maintained detailed records of each transaction conducted by the company involving foreign currencies.

Education

High School Diploma -

Hyde Park High School

Skills

  • Proficient in Microsoft products
  • Experienced in working with Integrated Banking Systems
  • Skilled in utilizing Claims Management Systems (CMS)
  • Proficient in data entry tasks
  • Strong oral and written communication abilities
  • Effective time management skills
  • Proficient in Outlook for communication and scheduling
  • Experienced in providing training sessions
  • Dedicated to delivering exceptional customer service

Timeline

Lease Claims Adjuster

Safe-Guard Products International, LLC
09.2003 - Current

Foreign Exchange Specialist

State Street Bank and Trust
09.1986 - 05.1999

Cancellations Processor

Safe-Guard Products International, LLC

Front Desk Reception

Safe-Guard Products International, LLC

Data Entry Processor

Safe-Guard Products International, LLC

High School Diploma -

Hyde Park High School

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Vanessa Britt