Vanessa Brooks
Clermont,United States
Summary
Dynamic professional with over 20 years of experience in hospitality and the medical field, consistently demonstrating a calm and composed demeanor in high-pressure situations. Known for an approachable nature and a commitment to treating all individuals with respect and equality. Leadership style emphasizes leading by example and fostering a collaborative environment where teamwork thrives. Authorized to work in the US for any employer, ready to contribute expertise and dedication to a new opportunity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Daycare provider (at home)
At home
11.2023 - Current
- At home duties to include managing 2 employees at in home daycare. Stable routines and the highest of standards with behavior and learning. I run a tight ship and have received the highest of recommendations by word of mouth.
Kitchen Manager
Uncle Kenny's BBQ
04.2021 - 10.2023
- Motivates kitchen staff on a daily basis to consistently provide good food
- Has full control and ability to lead, develop, and inspire kitchen staff
- Interview and recruit new members
- Can work on own as well as part of a team
- Provides over 400 4.8 star or higher rated door dash monthly with less than 0.02 mistake ratio
Medical Receptionist
Lakeside Pediatrics
08.2020 - 02.2021
- Maintained telephone switchboard with multiple lines
- Screens all calls appropriately to physicians and other medical personnel
- Documents all patient contact in EHR
- Medical records, DCF and SSA documentation
- Verify insurance eligibility
- Maintains strictest confidentiality and complied with HIPAA privacy standards (PHI)
Amazon (during Covid) Customer Service
Amazon
03.2020 - 07.2020
- Resolved issues when customers called in on the phone or messaged
- Received numerous laudatory remarks and excellent critiques from customers
- Worked from home with zero supervision
- Handled financial information and a sensitive data with no issues
- Managed customer accounts
- Handled billing issues and order inquiries
- Interacted with customers through live chat
Bartender/Server
Chili's
04.2015 - 12.2018
- Upscale bartending and mixology experiences for premium clientele in the Bellingham, MA area.
- Key achievements:
- Lead or Solo Bartender during high volume shifts
- Provided services of ingredient and combination suggestions
- Service bar and bar patron service worked simultaneously
- Minimum of $2000 in sales a night for bar only without any complications, complaints or loss of guest
- Highly sought after for training of new or less experienced bar staff
Server/Bartender/Trainer
Morse Tavern
07.2011 - 03.2015
- Relaxed sports bar offering an American menu, live music nights & free Wi-Fi in simple, cozy digs.
- Key achievements:
- Served guests to the highest quality while maintaining a high volume, full service restaurant
- Trained incoming fellow wait staff, opened wines table side properly with courtesy and class
- Covered any shift readily in lieu of unavailable personnel
Firefighter Instructor Supervisor/Administrative Assistant
US Army
11.1999 - 10.2010
- Severed in US Defense Department (US Amy) various locations and capacities worldwide.
- Key achievements:
- Conduct research in a particular field of knowledge and publish findings in professional journals, books, or electronic media.
- Prepare course materials such as syllabi, homework assignments, and handouts.
- Plan, evaluate, and revise curricula, course content, and course materials and methods of instruction.
- Evaluate the performance of assigned firefighting personnel.
- Compile and maintain training and financial records on personnel, accidents, equipment, and supplies.
- Assess nature and extent of fire, condition of building, danger to adjacent buildings, and water supply status to determine crew or company requirements.
- Provide emergency medical services as required, and perform light to heavy rescue functions at emergencies.
- Instruct and drill fire department personnel in assigned duties, including firefighting, medical care, hazardous materials response, fire prevention, and related subjects.
Education
Associate Degree - Medical Assisting
Bay State College
Taunton, MA01.2018
Associate of Applied Science - Fire Science
CCAF
01.2008
Skills
- Kitchen operations knowledge
- Fostering positive family relationships
- Experience with HIPAA standards
- Compassionate patient assistance
- Analysis of service approach effectiveness
- Front desk medical assistant
- Patient record management
- Healthcare administration experience
- Multi-line phone management
- Healthcare scheduling management
- Empathetic customer response
- Skilled in developing partnerships with childcare professionals
- Influence strategies for customer interaction
- Service excellence
- Healthcare billing expertise
- Kitchen team leadership
- Proficient in sales negotiation techniques
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Laboratory Experience
- Insurance Verification
- Customer Focus & Orientation Proficient
- Professional phone communication
- EMR Systems
- Customer Service Skills Highly Proficient
- Real-time chat support
- Scheduling Highly Proficient
- Employee Evaluation
- Computer Skills
- Medical office experience
- Medical office procedures
Certification
- CPR Certification
- ServSafe
- Food Handler Certification
Military Service
- Branch: United States Army
- Service Country: United States
- Rank: SSG
- November 1999 to October 2010
- US Army firefighter ENGINEERS
Assessments
- Building relationships for childcare providers — Proficient
- July 2019
- Building positive and productive relationships with families of children ages 0–3
- Full results: Proficient
- Home health aide skills — Proficient
- April 2020
- Providing care to patients in a home setting.
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Daycare provider (at home)
At home
11.2023 - Current
Kitchen Manager
Uncle Kenny's BBQ
04.2021 - 10.2023
Medical Receptionist
Lakeside Pediatrics
08.2020 - 02.2021
Amazon (during Covid) Customer Service
Amazon
03.2020 - 07.2020
Bartender/Server
Chili's
04.2015 - 12.2018
Server/Bartender/Trainer
Morse Tavern
07.2011 - 03.2015
Firefighter Instructor Supervisor/Administrative Assistant
US Army
11.1999 - 10.2010
Associate of Applied Science - Fire Science
CCAF
Associate Degree - Medical Assisting
Bay State College