Vanessa Broughman
East Lansing
Summary
Energetic Banquet Server and new employee Trainer with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
2
2
years of professional experience
Work History
Banquet Server
Kellogg Hotel And Conference Center
09.2021 - Current
- Enhancing customer satisfaction by providing efficient and friendly service during events.
- Ensuring timely food delivery by communicating with kitchen staff and fellow servers
- Maintaining a clean and organized dining area for highest guest comfort and enjoyment.
- Assisting in setting up the event space, ensuring proper table arrangements and placement of utensils for excellent guest experiences.
- Demonstrating exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events of upwards of 1,000 guests.
- Increasing overall event success by anticipating guests needs and promptly addressing requests or concerns.
- Contributing to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Handling special dietary requests, ensuring all guests receive appropriate meals according to their preferences or restrictions.
- Completing post-event tasks such as cleaning, breakdown, and inventory management to prepare for future events.
- Adhering to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Managing multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Adapting to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Efficiently resolving guest complaints using excellent problem-solving skills resulting in satisfied guestswho continued attending future events at the venue.
Education
High School Diploma -
East Lansing High School
East Lansing, MI05.2025
Skills
- Room Teardown
- Customer Service
- Food Running
- Dining area maintenance
- Table Bussing
- Guest Needs Analysis
- Proper food handling
- Tableside Service
Timeline
Banquet Server
Kellogg Hotel And Conference Center
09.2021 - Current
High School Diploma -
East Lansing High School
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