Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Brown

League City,TX

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

1
1
year of professional experience

Work History

Hostess

Red River Cantina
05.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Answered phone calls to take orders, give information and document reservations.
  • Provided patrons with estimated waiting times during peak service hours.

Education

High School Diploma -

Clear Creek High School
League City, TX
05.2023

Skills

  • Dining Reservations
  • Special Dietary Requirements
  • Wheelchair Support
  • Greeting and Escorting Guests
  • Menu Presentation
  • Organization and Time Management
  • Dining Area Maintenance
  • Hospitality and Accommodation
  • Customer Preferences
  • Phone Inquiries
  • Workflow Coordination

Timeline

Hostess

Red River Cantina
05.2022 - Current

High School Diploma -

Clear Creek High School

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Vanessa Brown