Vanessa Brown
Elgin
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Fitness Manager
Cowboys Fit
04.2021 - Current
- Develop strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
- Train newly hired employees, offering insight into job duties and providing positive feedback on work.
- Increase client retention by developing personalized fitness programs tailored to individual needs and goals.
- Respond promptly to customer issues and resolved problems through effective communication and decision making skills.
- Create a positive working environment for all employees by encouraging staff members to voice opinions and concerns.
- Conduct regular performance evaluations for trainers, providing constructive feedback and opportunities for professional growth.
- Manage a team of personal trainers, ensuring high-quality instruction and customer satisfaction.
- Boost personal training sales by implementing targeted marketing strategies and hosting open house events.
- Evaluate existing equipment and made recommendations regarding new purchases or repairs.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Participate in continuing education opportunities to stay current on industry trends and best practices.
- Lead group training sessions focused on functional movement patterns, improving participants'' overall strength and mobility levels.
Front Desk Manager
Advanced EyeCare & Surgery
04.2018 - 04.2021
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of patient records and lab data.
- Streamlined check-in and check-out processes for a smoother patient experience.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed patients upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
Front Desk Receptionist
Family Medicine and Associates
01.2015 - 04.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
Real Estate Agent
Texas Real Estate License
Meeting And Event Planning
Austin Community College
Austin, TXPersonal Training Certification
National Sports Medicine
Skills
- Highly motivated and self sufficient
- Sales background
- Management experience
- Very personable and easy to work with
- Eager to learn and succeed
Certification
- Personal Training Certification
- Nutrition Certification
- Stretching and Mobility Certification
Timeline
Fitness Manager
Cowboys Fit
04.2021 - Current
Front Desk Manager
Advanced EyeCare & Surgery
04.2018 - 04.2021
Front Desk Receptionist
Family Medicine and Associates
01.2015 - 04.2018
Real Estate Agent
Texas Real Estate License
Meeting And Event Planning
Austin Community College
Personal Training Certification
National Sports Medicine
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