Vanessa Buchanan
Las Vegas,NV
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Dollar Loan Center
Las Vegas, Nevada
05.2024 - 11.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Teller
Wells Fargo
Las Fargo, Las Vegas
10.2023 - 05.2024
- Explained account information to customers in detail as needed.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Performed daily reconciliation of teller drawer within established limits.
- Provided exceptional customer service while accurately processing routine transactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Answered customer inquiries regarding bank products and services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
- Cross-sold additional bank products when applicable to meet customer needs.
- Reported any operational issues or system problems that occurred during shift promptly.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Explained the features of various banking products available to customers.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Processed wire transfers for customers both domestically and internationally.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Balanced cash drawers on a daily basis.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Directed specific questions to appropriate branch personnel.
- Adhered to financial services security and audit procedures.
- Performed special services for customers, ordering bank cards and checks.
- Reported daily averages and shortages to operations department.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Transmitted orders to supply cash to meet daily needs.
Front Desk Supervisor
Ross Dress for Less
Las Vegas, Nevads
04.2013 - 09.2017
- Monitored the front desk staff to ensure proper customer service was provided.
- Developed policies and procedures related to front desk operations.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Provided support to guests with check-in and check-out procedures.
- Ensured that all safety regulations were followed at all times.
- Greeted and welcomed guests in a friendly, professional manner.
- Monitored staff performance and provided feedback when necessary.
- Resolved customer complaints promptly and efficiently.
- Processed payments, cashiering duties and credit card transactions accurately.
- Created and optimized employee schedules for shift coverage.
Education
High School Diploma -
Pioneer High School
Pioneer, LA05-1983
Skills
- Customer service
- Conflict resolution
- Payment processing
- Customer relationship management
- Transaction reconciliation
- Complaint handling
- Attention to detail
- Time management
- Verbal communication
Timeline
Customer Service Representative
Dollar Loan Center
05.2024 - 11.2024
Teller
Wells Fargo
10.2023 - 05.2024
Front Desk Supervisor
Ross Dress for Less
04.2013 - 09.2017
High School Diploma -
Pioneer High School
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