VANESSA BUENO

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Conducted phone interviews to assess applicants relevant knowledge and skills.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Continuously partner with recruiting team/senior managers to design, refine, and implement innovative recruiting strategies.
• Negotiated offers between clients and candidates, ensuring successful placements and long-term retention rates.
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Screened candidates by reviewing resumes and job applications, and performing phone screenings.
• Assisted with onboarding and orientation of new hires to expedite acclimatization process.
• Managed onboarding and new hire process.
• Collaborated with hiring managers to understand job requirements and expectations.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Prepare invoices to be sent to customers by mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Printed, separated, and distributed client sales orders to appropriate drivers in a timely manner.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Scheduled, coordinated and confirmed appointments and meetings.
• Prepared invoices using the Made2Manage system
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Responsible for organizing, preparing and delivering company mail.
• Maintained visitor log for entering and leaving facility for security purposes.
• Assisted accounting team with day-to-day accounting operations.
• Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

*Reason for leaving: Accepted job offer from ClearStaff.

• Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
• Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
• Reviewed order data to verify transactions and shipping dates.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
• Improved shipping efficiency by streamlining packing and labeling processes.
• Negotiated competitive rates with carriers, reducing overall shipping costs for the company.
• Ensured compliance with relevant regulations, including proper documentation for international shipments.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Worked with SCALE software, Intuitive software, PaceJet software, & NetSuite software.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.

*Reason for leaving: Position was eliminated due to the COVID-19 Pandemic crisis.

• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Compiled information from files and research to satisfy information requests.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted, received, and distributed mail correspondence between department.
• Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
• Organized, maintained and updated information in computer databases.
• Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
• Serving the visitors by greeting, welcoming, directing them appropriately, notifying the company personnel of visitor arrival and maintaining security and telecommunications
• Maintained the security by following procedures and monitoring logbooks, issuing badges & safety gear.
• Handles incoming calls or inquiries from prospective customers or clients.

*Reason for leaving: Assignment completed.

• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Adhered to all health and safety regulations while serving food and beverages.
• Provided friendly, courteous service to create memorable moments for guests.
• Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
• Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.

*Reason for leaving: Change in career direction.

• Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
• Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
• Negotiated rates with carriers to secure competitive pricing for clients without compromising service quality.
• Created and maintained daily and weekly reports for upper management.
• Scheduled and oversaw maintenance, repair and installation activities.
• Contributed to successful projects by providing essential administrative support and resource management.
• Invoice entry using ITS trucking software.
• Facilitated audit preparation and closing the year.

*Reason for leaving: Office relocated.