VANESSA Burch
Kapolei,HI
Summary
Seeking a position within a forward-thinking company or organization that presents significant challenges, responsibilities, and opportunities for career advancement. Possesses several years of comprehensive experience. Has a robust background in various fields including office administration, project management, order processing, data entry, shipping and receiving, record-keeping, customer service, and public relations. Hardworking, motivated, and committed, consistently achieving and surpassing all organizational and project objectives. Capable of managing multiple tasks concurrently with a keen eye for detail. Deeply dedicated to achieving the highest levels of customer satisfaction. Proficient with computers, familiar with Windows, Word, Outlook, and other software. Goal-oriented, with a proven track record of completing assignments successfully. Possesses strong organizational, communication, analytical, and interpersonal skills. Collaborates effectively with management, colleagues, and the public. Excels in dynamic, fast-paced work environments.
Overview
23
23
years of professional experience
Work History
Stone Sales Consultant
Daltile Sales Service Center
Honolulu, HI
07.2016 - Current
- Effectively controlled the stock of natural stone, quartz, and porcelain slabs in a small scale yard.
- Coordinated transportation of goods to ensure efficient delivery from various locations, including the US mainland and outer Hawaiian islands.
- Aided customers with slab selection and facilitated special ordering when necessary.
- Successfully acquired accounts with The Home Depot and Lowes for supplying natural stone slab countertops in all Hawaiian islands.
- Succeeded in expanding clientele and surpassing sales targets.
- Assisted dealers, architects, and designers by sharing in-depth understanding of products for future projects.
- Maintained a safe environment by enforcing safety measures for both staff and visitors.
- Efficiently completed company audit requirements by accurately completing monthly slab count and weekly cycle counting.
Customer Service Representative
Daltile Sales Service Center
San Diego, California
01.2006 - 05.2016
- Assisted in inventory management for efficient slab order fulfillment
- Offered support services to both home builders and their clients
- Demonstrated strong multitasking skills by handling phone calls, inquiries, appointment scheduling, and order processing.
- Offered comprehensive knowledge of natural stone products
- Ensured timely completion of all end-of-day responsibilities.
- Utilized Kronos to accurately record and submit employee time cards.
Cashier
DSW
San Diego, California
01.2006 - 08.2009
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, or gift card.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Shipping Clerk/Customer Service Representative II
DALTILE Distribution Center
Ontario, California
01.2004 - 01.2006
- Generated and maintained records of shipments, such as bill of ladings, invoices, orders, and other required documentation.
- Collaborated with team across multiple time zones to optimize next-day outbound schedule for nationwide RDC TL and LTL deliveries.
- Provided support to SSC level team members by answering phone calls and facilitating efficient order placements.
- Offered assistance whenever necessary to both the inventory control and inbound shipping teams.
Scheduling Manager
MILLENNIUM SIGNING
Corona, California
01.2001 - 01.2004
- Facilitated the coordination of signing appointments with loan companies
- Utilized cold-calling techniques to connect with and engage potential clients for multiple notary firms.
- Enhanced TTCs through computer data entry and records maintenance, resulting in improved efficiency.
- Successfully enhanced customer relations resulting in improved TTCs.
Education
General Studies -
RIALTO HIGH SCHOOL
Skills
- Product and service knowledge
- Time Management
- Exceeds sales goals
- Project Management
- Customer Relationship Management
- Trade show representation
Accomplishments
- 2006 High Five Award in recognition for superior service.
- 2015 High Five Award in recognition for above and beyond performance.
- 2022 SoCal Sales Leader in stone sales
Memberships
- Active member of ASID Hawaii Chapter
- Currently involved with Daltile Mentorship Program as a mentee
- Previously involved with Natural Stone Institute, Women In Stone Mentorship Program as mentee and mentor.
References
References available upon request.
Timeline
Stone Sales Consultant
Daltile Sales Service Center
07.2016 - Current
Customer Service Representative
Daltile Sales Service Center
01.2006 - 05.2016
Cashier
DSW
01.2006 - 08.2009
Shipping Clerk/Customer Service Representative II
DALTILE Distribution Center
01.2004 - 01.2006
Scheduling Manager
MILLENNIUM SIGNING
01.2001 - 01.2004
General Studies -
RIALTO HIGH SCHOOL
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