Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Burnard

Portage,MI

Summary

Accomplished Professional Dog Groomer with experience in growing a good solid client base as well as a good reputation, excelling in advanced grooming techniques and client relationship management. A focus of expertise in breed standards and gentle techniques to enhance pet well-being and owner satisfaction. Demonstrated high standards of skills and abilities, ensuring a stress-free experience for pets and their owners.

Overview

14
14
years of professional experience

Work History

Professional Dog Groomer

Self-employeed
01.2023 - 10.2024
  • Professionally managed pets in my home and interactions with their owner(s) using patience and experienced handling techniques, striving to maintain a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment with a high standard regarding care for the animals and client satisfaction.
  • Implemented a process and products that were very effective for bathing and grooming dogs to remove dirt, loose hair, and hair mats keeping the well-being of every pet in mind.
  • Developed professional owner/client relationships with clients, fostering a rapport with them that gained their trust in the quality and consistency of the grooming services provided.
  • Educated clients on proper at-home pet care to help promote healthy grooming care in between visits, and help to improve their pet(s) grooming experience.

Professional Dog Groomer

Self-employeed
03.2015 - 01.2023
  • Professionally managed pets in my home and interactions with their owner(s) using patience and experienced handling techniques, striving to maintain a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment with a high standard regarding care for the animals and client satisfaction.
  • Implemented a process and products that were very effective for bathing and grooming dogs to remove dirt, loose hair, and hair mats keeping the well-being of every pet in mind.
  • Developed professional owner/client relationships with clients, fostering a rapport with them that gained their trust in the quality and consistency of the grooming services provided.
  • Educated clients on proper at-home pet care to help promote healthy grooming care in between visits, and helped to improve their pet(s) grooming experience.

Professional Pet Groomer

Petsmart
08.2010 - 01.2015
  • Greeted pet owners in person and on the telephone, and went over available services, outlined costs, and determined the needs of pets that required care.
  • Contributed to client retention by having a focus on customer service by providing both clients and pets with an attention to detail and also fostering good communication with the client.
  • Solved grooming issues with creative solutions, ensuring a positive outcome for both the pet and their owner(s).
  • Kept cages and grooming areas neat and clean.

Education

Bachelors of Business Administration - Business

Grand Valley State University
Allendale, MI
04.2015

Dog Grooming Diploma - Dog Grooming

Paragon School of Pet Grooming
Jenison, MI
01.2010

Skills

  • Managing business and client interactions
  • Experience with the Square Appointments application
  • Proper Bathing Techniques
  • Advanced Clipper Skills
  • Advanced Scissoring Techniques
  • Safe handling practices
  • Cleaning and sanitizing
  • Knowledge of Breed Standards
  • Gentle Restraint Methods
  • Gentle de-matting Techniques
  • De-shedding Procedures
  • Inventory Management
  • Problem-solving abilities

Timeline

Professional Dog Groomer

Self-employeed
01.2023 - 10.2024

Professional Dog Groomer

Self-employeed
03.2015 - 01.2023

Professional Pet Groomer

Petsmart
08.2010 - 01.2015

Bachelors of Business Administration - Business

Grand Valley State University

Dog Grooming Diploma - Dog Grooming

Paragon School of Pet Grooming

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Vanessa Burnard