VANESSA BURNETT
Houston
Summary
An ambitious, goal oriented team player, seeking opportunities, to utilize my strengths and knowledge in providing excellent Customer Service.
Overview
25
25
years of professional experience
Work History
Stateroom Stewardess
Viking Cruise Lines
06.2024 - 03.2025
- Enhanced passenger experience by providing exceptional customer service and attending to individual needs.
- Earned recognition from management for consistently demonstrating outstanding teamwork, professionalism, and commitment to customer satisfaction.
- Handled challenging situations calmly, resolving conflicts between passengers or addressing concerns promptly.
Housekeeping Manager
American Cruise Lines
07.2023 - 06.2024
- Responsible for creating and maintaining a clean, safe and attractive environment for our guests
- Prioritizing comfort and cleanliness of staterooms, facilities and common areas around the ship
- Acknowledge guests by name and kindly take action for all housekeeping related inquiries according to American Cruise Lines service standards
- Organizing inventory and stocking laundry room linen and supply closets
- Creating genuine relationships with our guests and catering to all requests in an efficient and timely manner
- Greeting guests upon embarkation and helping during special events
- Assist Housekeepers in cleaning of lounge/public spaces
Housekeeper
American Cruise Lines
10.2022 - 07.2023
- Create and maintain a clean, safe and attractive environment for our guests
- Prioritize comfort and cleanliness of staterooms, facilities and common areas around the ship
- Acknowledge guests by name and kindly take action for all housekeeping related inquiries according to American Cruise Lines service standards
- Organized inventory and stocking linen and supplies
- Greeted guests upon embarkation and helping during special events
Patient Services Associate
Pediatrix Medical Group - Children’s Cardiology Associates
04.2021 - 08.2022
- Greeted and directed patients to their designated areas
- Handled incoming calls by scheduling appointments
- Updated the physician’s schedules
- Reviewed patients charts and insurance & maintain patient files and records
- Daily Insurance Carrier verifications
Newborn Hearing Screen Tech
Pediatrix - Memorial Hermann Memorial City
09.2020 - 04.2021
- Retrieved data, consent forms, charts & medical record files
- Maintained patient info & shared hearing screen results with Staff, Nurses and Dr’s
- Demonstrated competency & knowledge required to perform screenings
- Performed hearing screens on newborns daily and communicated with parents with the results
Accounts Payable Specialist
The Woodlands Financial Group
07.2019 - 08.2020
- Processed daily check request, reviewed and processed monthly expense reports
- Generated recurring Vendor payments
- Daily research for payment inquiries on past due invoices
Accounts Payable Specialist / Senior Accountant
RICOH USA formerly IKON Office Solutions
01.2000 - 09.2018
- Generated, manipulated reports & provided administrative support to Management
- Created pivot tables, prepared journal entries
- Processed incoming invoices and expense reports for payment
- Researched past due invoices, cut checks and requested copies of cancelled checks
Education
Business Accounting -
University of Phoenix
01.2004
Business Machines - Business Terminology
Texas School of Business
01.2002
Skills
- Housekeeping Management
- Housekeeping
- Office Cleaning
- Customer Service
Timeline
Stateroom Stewardess
Viking Cruise Lines
06.2024 - 03.2025
Housekeeping Manager
American Cruise Lines
07.2023 - 06.2024
Housekeeper
American Cruise Lines
10.2022 - 07.2023
Patient Services Associate
Pediatrix Medical Group - Children’s Cardiology Associates
04.2021 - 08.2022
Newborn Hearing Screen Tech
Pediatrix - Memorial Hermann Memorial City
09.2020 - 04.2021
Accounts Payable Specialist
The Woodlands Financial Group
07.2019 - 08.2020
Accounts Payable Specialist / Senior Accountant
RICOH USA formerly IKON Office Solutions
01.2000 - 09.2018
Business Machines - Business Terminology
Texas School of Business
Business Accounting -
University of Phoenix
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