Vanessa Butler
Hurst
Summary
Seeking a leading education position where past experiences and propensity to solve problems will be utilized in the development of controls, minimize risk, and increase growth and skills for every individual in the community. The goal is to utilize experience and exceptional work ethic in an organization that values dedication and results.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Suite Attendant
Legends Hospitality LLC
11.2024 - Current
- Provided high-level assistance to guests, ensuring seamless experience in suite management.
- Coordinated room arrangements to cater to specific client needs, improving overall satisfaction.
- Managed suite operations, facilitating smooth daily functions.
- Enhanced guest satisfaction with personalized service and attention to detail.
- Managed up to six suites in unison with up-sales in all.
RESPITE CARE
NB SOLUTIONS – OWNER
01.2006 - Current
COWBOYS Photographer
JOWDY PHOTOGRAPHY
- Captured high-quality images, enhancing visual storytelling with creative composition.
- Developed strong relationships with clients, ensuring repeat business.
ASSISTANT DIRECTOR
K-12 READY – T.I.P.S
01.2022 - 12.2024
- Streamlined communication between mentors, parents, and administrators to foster a collaborative learning environment.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Assisted the Director in developing innovative programs to improve students'' social performance and retention rate.
Sales Assistant, Customer Care
Swagit Productions
01.2004 - Current
- City RFPs, sales, conference assistance, customer care
- Work from home
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Substitute teacher
GP ISD – GRAND PRAIRIE TX
01.2022 - 08.2024
MORTGAGE CREDIT PRO
01.2021 - 01.2021
- Data entry, customer care, financial planning and coaching
Special Education PARA Professional, PALS, FACI, Inclusion, Behavior Management
H.E.B. ISD
01.2017 - 01.2024
- Provides timely and accurate set-up for planned classroom activities
- Assists in planning and implementing curriculum/activities
- Assists in obtaining child observation data
- Performs routine class maintenance tasks
- Assists in maintaining inventory of equipment and materials
- Maintain open communication with parents and children responds to them honestly, refers to Teacher as appropriate
- Experience at all levels PPCD through12
Mortgage Banking Condo Co-Op Project Review Analyst
JPMORGAN CHASE
01.2016 - 01.2017
- Complete detailed reviews of condominium, cooperative and planned unit development project documentation received from the Retail and Private Banking channels
- Obtain and review documentation include, but is not limited to, appraisals, budgets, financial statements/1120s, by-laws, Covenants Conditions & Restrictions (CC&Rs), insurance declarations, leasehold agreements, offering plans (& Amendments) and project questionnaires
- Accurately analyze data elements and enter key project information into the operations database
- Complete daily Audit reviews for the Line of Business
- Consult with internal and external business partners to assist in determining if a project or individual loan requests meet eligible requirements, classifications, and product specifications
- Communicate project status (approval, suspense, denial) to management team and maintain fair lending practices of JPMorgan Chase, while simultaneously executing goals for productivity, quality and customer satisfaction
Mortgage Banking Settlement Operations & Research Senior Specialist
JPMORGAN CHASE
01.2011 - 01.2016
- Subject matter expert for FHLMC, FNMA and GOVT portfolios
- Validate departmental adherence with current Action plans
- Complete daily Audit reviews for the Line of Business
- Liaison tasked to coordinate efforts to resolve aged accounts, default advances/fees and provide resolution for multiple Line of Business’
Senior Account Manager
CITI FINANCIAL
01.2008 - 01.2011
- Successfully recovered over $7.5M in delinquent debt to avoid charge offs
- Exceeded monthly collections goals by analyzing monthly reporting to measure portfolio performance
- Handle status inquiries from the borrower, answering questions or routing the file to other departments for a response
- This includes drafting responses to written inquiries
- Advises the borrower on loan closing procedures, and counsels the borrower on the terms
- Work from home
Substitute teacher
HEB ISD – BEDFORD TX
01.2022 - 08.2024
Education
Business Management
UNIVERSITY OF PHOENIX
Phoenix, AZ01.2025
Education
ESTRELLA MOUNTAIN COLLEGE
Glendale, AZ01.2006
Skills
- Attention to Detail
- Interpersonal relationships
- Audit and Compliance
- Inclusion & appropriate modification
- Behavior Management
- IEP &504 implementation
- Exceptional Customer Service
- Time & Schedule Management
- Intervention – ABC data
Certification
Acuteness, Agent Desktop, AS400, Audit & Compliance, Business plan development, CCW, Consulting, Creative ability, Credibility, Customer Support, Data Entry, Detail Oriented, Dispute Resolution, DWS MSP, Excel, Federated Search, Fortracs, Intellectually flexible iVault, Leadership qualities, LenderLive, LISA, Lotus Notes, Negotiation, Outlook, Power Point, Project management -structured work approach, Record/Filing Management, Self-confidence, Selling of complex products, Selling of solutions, Willpower, Windows2K/XP/Vista, Windows9X, Word
Additional Education Experience
- 2006-2008 HEB ISD PALS - life skills management - para
- 2006-2014 One Community Church Class Teacher -volunteer
Timeline
Suite Attendant
Legends Hospitality LLC
11.2024 - Current
ASSISTANT DIRECTOR
K-12 READY – T.I.P.S
01.2022 - 12.2024
Substitute teacher
GP ISD – GRAND PRAIRIE TX
01.2022 - 08.2024
Substitute teacher
HEB ISD – BEDFORD TX
01.2022 - 08.2024
MORTGAGE CREDIT PRO
01.2021 - 01.2021
Special Education PARA Professional, PALS, FACI, Inclusion, Behavior Management
H.E.B. ISD
01.2017 - 01.2024
Mortgage Banking Condo Co-Op Project Review Analyst
JPMORGAN CHASE
01.2016 - 01.2017
Mortgage Banking Settlement Operations & Research Senior Specialist
JPMORGAN CHASE
01.2011 - 01.2016
Senior Account Manager
CITI FINANCIAL
01.2008 - 01.2011
RESPITE CARE
NB SOLUTIONS – OWNER
01.2006 - Current
Sales Assistant, Customer Care
Swagit Productions
01.2004 - Current
Education
ESTRELLA MOUNTAIN COLLEGE
COWBOYS Photographer
JOWDY PHOTOGRAPHY
Business Management
UNIVERSITY OF PHOENIX
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