Vanessa Cabrera
San Bernardino,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sorter
Ontrac Logistics
Redlands , CA
10.2021 - 11.2022
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Sorting packages to its designated location
- Stacking and palletizing packages
- Scanning
- Monitored outgoing packages for proper labels and accurate address information.
- Completed daily orders with expert picking and packing of shipments.
Front Desk Receptionist
Super 8 Hotel
Redlands, CA
04.2016 - 12.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Monitored office supplies by checking inventory and placing orders.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new team members on company procedures, customer service and issue resolutions
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
Education
High School Diploma -
Redlands High School
Redlands, CA06.2012
Skills
- Critical Thinking
- Cash Register Operations
- Product Sorting
- Maintaining Clean Work Areas
- Problem-Solving Skills
- Cash Handling
- Guest Satisfaction
- Guest Services
- Posting Charges
- Personable Demeanor
- Credit and Cash Payments
- Checking Guests In and Out
- Customer Service
- Guest Inquiries
- Nightly Audits
- Hospitality Service
- Active Listening
- Decision-Making
- Multitasking Abilities
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
Sorter
Ontrac Logistics
10.2021 - 11.2022
Front Desk Receptionist
Super 8 Hotel
04.2016 - 12.2021
High School Diploma -
Redlands High School
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