Vanessa Cabrera

As a team member at Great American Cookies, I provided excellent customer service by assisting guests with placing custom cake orders, offering personalized recommendations, and upselling food bundles to enhance their experience. I consistently delivered fast, friendly service in a busy environment, efficiently managing multiple tasks such as taking orders, baking, and maintaining cleanliness. My role required strong communication skills to engage customers, understand their needs, and guide them to the best product choices. I developed valuable multitasking and time management skills, thriving in a fast-paced setting while maintaining focus on quality and customer satisfaction. These experiences have strengthened my ability to connect with customers, upsell products, and provide a personalized service experience—skills that are highly transferable to the client-focused environment at Sephora.

Key responsibilities included:

• Taking and managing custom cake orders with precision, and clear communication.
• Baking and decorating cookie cakes and other products with creativity and attention to detail
• Delivering fast, friendly service while handling multiple customer requests efficiently
• Upselling food bundles and product combinations to increase sales and customer satisfaction
• Maintaining cleanliness and following strict food safety standards
• Collaborating with team members to ensure smooth daily operations, and an organized workspace.
• Providing personalized recommendations based on customer preferences to enhance their experience.

As a Brand Representative at Hollister, I provided personalized and attentive customer service in a fast-paced retail environment. My role focused on creating a welcoming, fashion-forward experience by assisting customers with styling advice, outfit coordination, and sizing recommendations to help them feel confident in their choices. I also supported guests in placing online orders through our digital platform, ensuring they had seamless access to items not available in-store.

Key responsibilities included:

• Styling customers and helping them put together complete looks based on current trends and their personal preferences.
• Assisting with product knowledge, sizes, and fit to ensure an elevated shopping experience.
• Managing in-store and digital orders, including mobile fulfillment and online inventory assistance
• Maintaining the brand’s visual standards and contributing to a clean, organized sales floor
• Communicating effectively with team members to drive sales goals and provide a collaborative environment

This role strengthened my ability to engage with diverse clients, multitask under pressure, and adapt to a customer-first culture—all qualities I’m excited to bring to the Sephora team.